Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Paulina Garcia

El Paso,TX

Summary

Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

7
7
years of professional experience

Work History

Video Repair Agent

Charter Spectrum
04.2023 - Current
  • Implemented new repair techniques, staying current with industry trends and best practices.
  • Diagnosed complex technical issues, utilizing problem-solving skills to find effective solutions.
  • Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
  • Strengthened relationships with clients through consistent communication during the repair process.

Customer Service Agent Supervisor

United Airlines
01.2018 - 03.2023
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
  • Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
  • Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.

Cashier

Corner Bakery Cafe
01.2018 - 11.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a clean and organized work area, contributing to a pleasant environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

Bachelor of Arts - Graphic Design And Drawing

The University of Texas At El Paso
El Paso, TX
12.2022

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Call center experience
  • Computer Proficiency
  • Conflict Resolution
  • Money handling abilities
  • Scheduling
  • Appointment Scheduling
  • Staff Training
  • Account Management
  • Logo design
  • Graphic Design

Languages

Spanish
Native or Bilingual

Timeline

Video Repair Agent

Charter Spectrum
04.2023 - Current

Customer Service Agent Supervisor

United Airlines
01.2018 - 03.2023

Cashier

Corner Bakery Cafe
01.2018 - 11.2018

Bachelor of Arts - Graphic Design And Drawing

The University of Texas At El Paso

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Paulina Garcia