Paulina Garcia
El Paso,TX
Summary
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
Video Repair Agent
Charter Spectrum
04.2023 - Current
- Implemented new repair techniques, staying current with industry trends and best practices.
- Diagnosed complex technical issues, utilizing problem-solving skills to find effective solutions.
- Resolved escalated customer complaints, demonstrating empathy and professionalism while finding satisfactory solutions.
- Strengthened relationships with clients through consistent communication during the repair process.
Customer Service Agent Supervisor
United Airlines
01.2018 - 03.2023
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Cashier
Corner Bakery Cafe
01.2018 - 11.2018
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a clean and organized work area, contributing to a pleasant environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor of Arts - Graphic Design And Drawing
The University of Texas At El Paso
El Paso, TX12.2022
Skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Scheduling
- Appointment Scheduling
- Staff Training
- Account Management
- Logo design
- Graphic Design
Languages
Spanish
Native or Bilingual
Timeline
Video Repair Agent
Charter Spectrum
04.2023 - Current
Customer Service Agent Supervisor
United Airlines
01.2018 - 03.2023
Cashier
Corner Bakery Cafe
01.2018 - 11.2018
Bachelor of Arts - Graphic Design And Drawing
The University of Texas At El Paso
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