Paulina Getches
Joliet,Illinois
Summary
Detail-oriented and patient focused Pharmacy Technician with experience in outbound pharmacy operations, patient communication and coordination with provider offices. Currently supporting prescription fulfillment through high-volume outbound calls to patients and doctors' offices to schedule medication deliveries, verify information, and resolve issues.
Seeking to transition into a Data Entry/Intake Pharmacy Technician role to leverage accuracy, workflow efficiency and strong understanding of pharmacy systems and processes.
Overview
7
7
years of professional experience
Work History
Certified Pharmacy Technician
Onco 360 Specialty Pharmacy
03.2022 - Current
- Maintain strict compliance with HIPPA and company policies while handling protected health information.
- Conduct outbound calls to patient's to schedule prescription deliveries and confirm medication readiness.
- Verify patient demographics, delivery addressees and contact information to ensure accurate order fulfillment.
- Document call outcomes and updates accurately in pharmacy management systems. (CPR)
- Managed inventory levels, ensuring availability of critical specialty medications.
- Collaborated with healthcare providers to resolve medication-related issues promptly.
Certified Pharmacy Technician
CVS Pharmacy
01.2019 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Implemented workflow improvements that enhanced medication dispensing efficiency.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Collected co-payments or full payments from customers.
Education
High School Diploma -
Lockport Township High School
LockportNo Degree - General Studies
Joliet Junior College
Joliet, ILSkills
- Data entry
- Attention to detail
- Order accuracy
- Problem-solving skills
- Customer service
- Time management
Languages
English
Timeline
Certified Pharmacy Technician
Onco 360 Specialty Pharmacy
03.2022 - Current
Certified Pharmacy Technician
CVS Pharmacy
01.2019 - 03.2022
High School Diploma -
Lockport Township High School
No Degree - General Studies
Joliet Junior College