Summary
Overview
Work History
Education
Skills
Activities
Timeline
Generic

Paulina Odom

Lee,FL

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Safelite Auto Glass
05.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Customer Service Representative

Lighthouse Works
01.2023 - 05.2023
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Hope Navigator

Department Of Children & Families
10.2021 - 12.2022
  • Conducting a comprehensive, person-centered assessment to identify the young adults needs
  • Acting as a navigator for clients regarding available program services and optional methods to meet the critical need(s) of the customer
  • Identifying and maintaining a working knowledge of available community resources to meet the individual needs
  • Met with other crew members to plan missions prior to flight and review results following completion.

Personnel Aide/Regional Representative

Florida Department of Corrections
02.2021 - 07.2021
  • Implemented marketing strategies and techniques, increasing revenue, and customer satisfaction.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Call Service Representative

Titan Technology FL
02.2020 - 11.2020
  • Provided excellent customer service by greeting all customers pleasantly and promptly answering questions regarding unemployment
  • Used attention to detail to input information within their unemployment application
  • Troubleshooting unemployment accounts and directing them to my supervisor if there were any issues regarding it
  • Handled customer inquiries and suggestions courteously and professionally.

Server

The Yard Tallahassee FL
02.2019 - 12.2019
  • Memorized the entire beer and wine list including new drinks introduced
  • Encouraged sales based on menu offerings
  • Lightly cleaned
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Hanger 38 Tallahassee FL
03.2019 - 08.2019
  • Help patrons select food and beverages by presenting menu; offering cocktails; suggesting courses; explaining the chef's specialties; identifying appropriate wines; answering food preparation questions
  • Stay updated on current menu choices, specialties and menu deviations, knowing if the kitchen staff is running out of any items, etc
  • Properly open and pour wine at the tableside

OPS Intern

Florida Fish & Wildlife(FWC) Tallahassee Fl
03.2018 - 06.2019
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Trained new employees on proper protocols and customer service standards.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Analyzed and reported on key performance metrics to senior management.

Barista

Southern Velvet Cafe Tallahassee FL
03.2018 - 10.2018
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.

Hostess/Server/Bartender

Dreamland BBQ – Tallahassee, FL
05.2016 - 04.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

OPS Senior Clerk

Department Of Agriculture And Consumer Services
08.2017 - 03.2018
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Maintained filing system and organized customer documents for easy retrieval of information.

Facility Store Assistant

Lowe’s – Tallahassee, FL
05.2017 - 09.2017
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Kept building spaces premises clean inside and outside.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.

Cashier

Lucky’s Supermarket– Tallahassee, FL
11.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

Cashier

Zaxby’s – Tallahassee, FL
06.2015 - 05.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Built relationships with customers to encourage repeat business.

Education

Associate of Applied Science - Computer And Information Sciences

Eastern Florida State College
Cocoa, FL

Licensed Esthetician - Cosmetology

North Florida Cosmetology

Skills

  • Account Updating
  • Consultative Sales
  • Paperwork Processing
  • Data Entry

Activities

Heartland House Foster Adoptive Parent Resource Center (2010 – 2013), Heart Gallery (2010 – 2013), Fostering For Success (2017-2019), Leon County Schools Martin Luther King Award (2012)

Timeline

Customer Service Representative

Safelite Auto Glass
05.2023 - Current

Customer Service Representative

Lighthouse Works
01.2023 - 05.2023

Hope Navigator

Department Of Children & Families
10.2021 - 12.2022

Personnel Aide/Regional Representative

Florida Department of Corrections
02.2021 - 07.2021

Call Service Representative

Titan Technology FL
02.2020 - 11.2020

Server

Hanger 38 Tallahassee FL
03.2019 - 08.2019

Server

The Yard Tallahassee FL
02.2019 - 12.2019

OPS Intern

Florida Fish & Wildlife(FWC) Tallahassee Fl
03.2018 - 06.2019

Barista

Southern Velvet Cafe Tallahassee FL
03.2018 - 10.2018

OPS Senior Clerk

Department Of Agriculture And Consumer Services
08.2017 - 03.2018

Facility Store Assistant

Lowe’s – Tallahassee, FL
05.2017 - 09.2017

Cashier

Lucky’s Supermarket– Tallahassee, FL
11.2016 - 03.2017

Hostess/Server/Bartender

Dreamland BBQ – Tallahassee, FL
05.2016 - 04.2018

Cashier

Zaxby’s – Tallahassee, FL
06.2015 - 05.2016

Associate of Applied Science - Computer And Information Sciences

Eastern Florida State College

Licensed Esthetician - Cosmetology

North Florida Cosmetology

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