Paulina Ramos
Bethany
Summary
Organized Sales Lead Manager well-trained to handle issues with poise. Offering over 6 years working for organizations in customer service. An enthusiastic personality with guests and being active for social media. Focused on team support and building relationships with the customers.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Smiling Faces Pediatric Dentistry
Oklahoma City, OK
05.2025 - Current
- Managed patient scheduling and appointment confirmations using dental practice management software.
- Provided exceptional customer service, ensuring a welcoming environment for patients and families.
- Coordinated communication between patients, parents, and dental staff to streamline office operations.
- Handled patient inquiries and resolved issues efficiently to enhance overall satisfaction.
- Maintained accurate patient records and managed billing processes with attention to detail.
- Trained new reception staff on office procedures and software systems to ensure smooth transitions.
- Oversaw front desk operations, mentoring team members to uphold high standards of service excellence.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
- Initiated system for tracking office supplies, leading to more efficient inventory management.
- Organized and maintained files and records to ensure up-to-date documentation.
- Routed incoming mail and messages to relevant personnel without delay.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Ensured to have the office ready for opening every morning.
- Made sure closing tasks were completed and office was cleaned up to standard before locking up the office.
Sales Lead Manager
Aerie By American Eagle
Oklahoma City, OK
11.2021 - 05.2025
- Responded to questions from customers after presenting key details about company's products and services.
- Worked jointly with team members to assist with closing of leads.
- Taught tried and true selling techniques and promoted cross-selling of additional offerings to sales team of 20 people.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Fostered strong relationships with key clients, driving repeat business and customer loyalty initiatives.
- Collaborated with merchandising teams to enhance product displays, resulting in increased foot traffic and sales conversions.
- Mentored junior staff on best practices in sales techniques and customer service excellence, promoting a high-performance culture.
- Effectively presented information to customers and responded to questions.
- Attended weekly meetings to discuss and optimize strategies.
- Organized promotional events and interacted with community to increase sales volume.
Childcare Worker
Little Magnolia
Oklahoma City, OK
05.2020 - 07.2022
- Enforced rules to teach good manners and maintain safe environment.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Communicated with parents about daily activities and any concerning behaviors.
- Secured indoor and outdoor premises to protect children.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Sanitized toys and tables to maintain clean, safe environment.
Team Leader
Chickfila
Oklahoma City, OK
06.2018 - 03.2020
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
Education
High School Diploma -
Bethany High School
Bethany, OK05.2019
Skills
- Sales Team Oversight
- Verbal and Written Communication
- Sales Strategies
- Customer Follow-Up
- Sales Team Management
- Social Media Savvy
- Sales Team Training
- Bilingual in Spanish
- HR and Payroll
- Customer service
- Attention to detail
- Time management
- Cash handling
- Telephone etiquette
- Scheduling
- Appointment scheduling
- Office organization
- Call forwarding
- Phone etiquette
- Visitor registration
- Office supplies ordering
Timeline
Front Desk Receptionist
Smiling Faces Pediatric Dentistry
05.2025 - Current
Sales Lead Manager
Aerie By American Eagle
11.2021 - 05.2025
Childcare Worker
Little Magnolia
05.2020 - 07.2022
Team Leader
Chickfila
06.2018 - 03.2020
High School Diploma -
Bethany High School