Paulina Schoemann
Magnolia,TX
Summary
Experienced with customer service, sales techniques, and product knowledge. Utilizes persuasive communication to connect with customers and recommend products. Track record of maintaining organized inventory and supporting team goals.
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs, and problems.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement. I excel in creating positive environments and achieving sales excellence.
Overview
2
2
years of professional experience
Work History
Retail Sales
Sales Associate Manager
08.2016 - 06.2018
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed daily cash handling procedures, ensuring accuracy in transactions and balancing registers at the end of each shift.
- Supported loss prevention initiatives by adhering to proper protocols during transactions, returns, or exchanges
- Increased sales through effective upselling techniques and in-depth product knowledge.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Trained employees in suggested selling and merchandising techniques to meet sales quotas.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Demonstrated excellent time management skills while juggling multiple tasks such as assisting customers while restocking shelves or tidying displays.
- Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
El Paso Community College
El Paso, TXHigh School
Skills
- Retail sales customer service
- Retail Sales Experience
- Sales professional
- Exceptional customer service
Languages
English
Spanish
Timeline
Retail Sales
Sales Associate Manager
08.2016 - 06.2018
El Paso Community College
High School
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