Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paulina Tello

Ruskin,USA

Summary

Driven and dynamic professional with a proven track record in customer service excellence and sales expertise, honed across roles at esteemed establishments including Black Gold Restaurant. Skilled in leveraging computer skills and communication to enhance customer satisfaction and drive sales. Demonstrates exceptional organizational abilities and a team-player attitude, contributing to significant improvements in customer engagement and operational efficiency. Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

9
9
years of professional experience

Work History

Sales Associate/Customer Service Cashier

Muck City smoke shop
Belle Glade, FL
01.2025 - 02.2025

Cashier/Server

Banyan Tree Restaurant
Belle Glade, FL
09.2024 - 01.2025

Cashier/Sales Associate

Family Dollar
01.2023 - 08.2023

Laundry Supervisor

Suds and Duds Laundromat
08.2022 - 12.2022

Cashier/Server

Captain D's
05.2020 - 07.2022

Waitress

Black Gold Restaurant
07.2016 - 11.2018
  • Cleaned and coordinated the restaurant, calculated charges, kept up with menu changes, worked on POS systems, and handled customers as well as telephone calls.
  • Answered questions and orders for call-in customers, kept the restaurant looking presentable by closely monitoring and meeting the needs of the customers and team members.
  • Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
  • Responded quickly to customer concerns and resolved issues using professional methods to de-escalate situations.

Education

High School Diploma -

Everglades Preparatory Academy
Pahokee, FL
05-2023

High School Diploma -

Glades Central High School
Belle Glade, FL
01.2021

Skills

  • Customer assistance
  • Product knowledge
  • Customer Service Excellence
  • Computer Skills
  • Communication
  • Team player
  • Courageous
  • Organization Skills
  • Hands-on learner
  • Sales trends
  • Cash handling accuracy
  • Customer needs assessment
  • Store opening and closing
  • Inventory tracking
  • Sales expertise

Timeline

Sales Associate/Customer Service Cashier

Muck City smoke shop
01.2025 - 02.2025

Cashier/Server

Banyan Tree Restaurant
09.2024 - 01.2025

Cashier/Sales Associate

Family Dollar
01.2023 - 08.2023

Laundry Supervisor

Suds and Duds Laundromat
08.2022 - 12.2022

Cashier/Server

Captain D's
05.2020 - 07.2022

Waitress

Black Gold Restaurant
07.2016 - 11.2018

High School Diploma -

Everglades Preparatory Academy

High School Diploma -

Glades Central High School
Paulina Tello