Paulina Tolentino
Spanish Fork,UT
Summary
Ambitious worker. Love to learn new things. I really dedicate myself to my job. I am very hardworking, responsible and reliable.
Overview
25
25
years of professional experience
Work History
Sales Floor Associate
Tj Maxx
Spanish Fork, UT
02.2024 - Current
- Connected with customers, greeting each promptly and offering above-and-beyond support
- Processed customer transactions with POS register system to accurately handle cash, card and mobile payments
- Attended to store merchandise needs with regular restocking and recovery
- Operated cash registers, processed transactions accurately, and handled customer payments
- Participated in regular staff meetings to discuss strategies for improving sales performance
Monitoring Specialist
Vivint
Provo, Utah
09.2023 - Current
- Monitored PD, FD and EMS alarms
- Speak to customers about their emergency alarm system
- Evaluate and dispatch authorities accordingly to emergency alarm incoming
- Answer incoming customer calls regarding alarm system and if needed transfer to correct department
CNC Programmer/ Operator
Galaxy Countertops
Ogden, UT
03.2020 - 10.2022
- Maintained clean and safe work environment by adhering to company safety policies
- Optimized existing CNC programs to improve efficiency and reduce cycle times
- Drafted kitchen, bathroom countertops into CNC system to be fabricated
- Performed calculations, determined materials to be cut and translated instructions to computer automated manufacturing (CAM) program
Delivery Driver
FedEx Home Dellivery
Salt Lake City , UT
09.2000 - 07.2011
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Outbound Call Center Agent
Convergys
Ogden , UT
09.1999 - 12.2000
- Greeted customers in a friendly and professional manner.
- Ensured customer satisfaction by providing accurate information and resolving customer issues.
- Maintained records of customer interactions, transactions, comments and complaints.
- Demonstrated ability to multi-task while speaking with customers on the phone.
- Upsold products when appropriate to meet customer needs.
Education
High School Diploma -
Roy High School
Roy, UT05-2001
Skills
- System Administration
- Attention to Detail
- Fast Learner
- Security compliance
- Fluent in Spanish / English
- Data Analysis
- Communication
- Customer Service
- Cash Handling
- Retail merchandising expertise
Languages
English
Professional
Spanish
Professional
Timeline
Sales Floor Associate
Tj Maxx
02.2024 - Current
Monitoring Specialist
Vivint
09.2023 - Current
CNC Programmer/ Operator
Galaxy Countertops
03.2020 - 10.2022
Delivery Driver
FedEx Home Dellivery
09.2000 - 07.2011
Outbound Call Center Agent
Convergys
09.1999 - 12.2000
High School Diploma -
Roy High School