PAULINE BAROSY
BROOKLYN,NY
Summary
Aspiring Health Information Technology and Health Administration student with a strong background in public service administration across federal, New York State, and New York City agencies. Brings academic knowledge of healthcare systems, records management, and compliance principles, combined with extensive experience in administrative operations, eligibility processing, document verification, and confidential information handling. Seeking entry-level healthcare or administrative roles that allow continued learning while contributing proven organizational and customer service skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Motor Vehicle Representative-Per Diem
New York State Department of Motor Vehicles
11.2025 - 01.2026
- Provided high-volume public service assisting customers with identification, licensing, registrations, and compliance requirements.
- Processed driver licenses, permits, registrations, and REAL ID/Enhanced credentials while verifying identity documents and detecting fraudulent records.
- Entered, retrieved, scanned, and maintained customer records using DMV computer systems and imaging equipment.
- Collected and processed fees, fines, and payments in accordance with state policies and procedures.
- Supported Traffic Violations Bureau operations by entering pleas, scheduling hearings, collecting fine payments, and assisting judges in hearing rooms.
Contact Representative
Department of the Treasury, Internal Revenue Service
10.2024 - 09.2025
- Assisted taxpayers by interpreting and applying federal tax laws to resolve account inquiries and compliance issues.
- Reviewed and analyzed taxpayer records to identify and resolve delinquent accounts in accordance with IRS policies.
- Applied basic tax law, collection techniques, and enforcement procedures to advise and assist taxpayers.
- Managed high-volume correspondence, responding to 80–100 phone and written inquiries daily while maintaining confidentiality.
- Performed clerical and administrative tasks, including processing documentation and correspondence efficiently.
Mail Handler
United States Postal Service, USPS
11.2021 - 01.2025
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Followed safety protocols while handling and sorting mail for personal safety purposes.
- Utilized physical strength to move mail and packages of varying sizes and weights.
- Managed daily cash transactions, register close-outs, and deposits while maintaining accurate financial records.
- Provided customer service by selling postage, money orders, and shipping supplies.
FIA Eligibility Specialist
New York City Department of Social Services-HRA
10.2023 - 03.2024
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Ensured compliance with agency guidelines through accurate eligibility determinations and case documentation.
Court Aide
NYS Unified Court System/ Bronx Family Court
03.2023 - 07.2023
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Managed and directed internal and external phone inquiries to support court operations
- Prepared court orders and judgments for signature.
- Distributed court documents, including Orders and Temporary Orders of Protection, using UCMS.
- Maintained and updated electronic databases to accurately and securely store court documents.
Travel Consultant
American Express, AMEX
10.2022 - 03.2023
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Handled sensitive information with professionalism and discretion.
- Utilized Global Distribution Systems (GDS), including Sabre, to complete reservations accurately.
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Call Center Representative
National Grid USA
03.2021 - 09.2021
- Updated customer accounts, processed payments, and resolved billing issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Managed emergency calls and coordinated field service orders.
- Addressed collections inquiries and provided service continuation options.
COVID-19 Response Frontline Case Investigator
UnitedHealth Group, Optum Technology
06.2020 - 01.2021
- Reached out to people newly diagnosed with COVID-19 to determine contact histories and potential exposures.
- Offered basic guidance regarding testing and medical consultation for those exposed to people with COVID-19.
- Contacted people exposed to individuals with COVID-19, assessed symptoms, and referred for testing.
- Collected and recorded information in electronic medical records.
- Monitored data accuracy and compliance with health regulations
Office Clerical Aide
U.S. Census Bureau, U.S. Department Of Commerce
07.2020 - 11.2020
- Skilled with computers, photocopiers, scanners, and voice mail systems.
- Updated and maintained database systems, office files, inventory, and mailing lists.
- Entered administrative and survey data into databases with a high level of accuracy
- Prepared and proofread outgoing correspondence for office staff.
- Managed average of 30 inbound calls and directed to appropriate extension.
Visa Submission Officer
VFS Global
05.2019 - 12.2019
- Processed visa applications and performed data entry using proprietary systems.
- Captured biometric data for identity verification and security compliance.
- Collected fees and handled cash transactions accurately.
- Scanned, uploaded, and tracked sensitive documents while maintaining confidentiality.
Education
Associate of Applied Science - Health Information Technology
Kingsborough Community College
Brooklyn, NY05.2026
Skills
- Public service administration
- Administrative operations and records processing
- Records management & records processing
- Data entry, document processing & file maintenance
- Application review, intake processing & case documentation
- Microsoft Word & Microsoft Excel
- Case management systems (CMS) & case tracking
- Fraud awareness
- Regulatory compliance
- Health records (academic knowledge)
- Medical and administrative records
- Compliance awareness (HIPAA-aligned concepts)
Certification
- CCS - Certified Coding Specialist
Timeline
Motor Vehicle Representative-Per Diem
New York State Department of Motor Vehicles
11.2025 - 01.2026
Contact Representative
Department of the Treasury, Internal Revenue Service
10.2024 - 09.2025
FIA Eligibility Specialist
New York City Department of Social Services-HRA
10.2023 - 03.2024
Court Aide
NYS Unified Court System/ Bronx Family Court
03.2023 - 07.2023
Travel Consultant
American Express, AMEX
10.2022 - 03.2023
Mail Handler
United States Postal Service, USPS
11.2021 - 01.2025
Call Center Representative
National Grid USA
03.2021 - 09.2021
Office Clerical Aide
U.S. Census Bureau, U.S. Department Of Commerce
07.2020 - 11.2020
COVID-19 Response Frontline Case Investigator
UnitedHealth Group, Optum Technology
06.2020 - 01.2021
Visa Submission Officer
VFS Global
05.2019 - 12.2019
Associate of Applied Science - Health Information Technology
Kingsborough Community College