Summary
Overview
Work History
Education
Skills
Timeline

Pauline Dubin

Fremont,CA

Summary

Dynamic professional with over five years of eCommerce experience at WCT Holdings LLC, excelling in customer service and operations management. Proven ability to enhance workflows and boost customer satisfaction through effective problem-solving and meticulous data management. Highly organized, skilled in Microsoft Office, and adept at fostering cross-functional collaboration.


Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

30
30
years of professional experience

Work History

ECOMMERCE COORDINATOR AND CUSTOMER SERVICE REP

WCT HOLDINGS LLC
11.2011 - 05.2025
  • Helped streamline workflows from e-store, to vendor, to end client and to buyer.
  • Provide administrative support to the inside sales team, including order processing, data entry, and customer follow-ups.
  • Act as a liaison between customers and inside sales representatives, addressing inquiries and resolving issues promptly.
  • Maintain accurate records of sales activities, customer interactions, and order details in CRM software.
  • Assist with coordinating deliveries, service requests, and ensuring timely order fulfillment.
  • Collaborate with other departments, including operations, billing, and customer service.
  • Continuously learn all business systems and operational flow.
  • Provided exceptional customer service by promptly addressing inquiries and resolving issues effectively.
  • Troubleshoot Operational Issues: Identify, troubleshoot, and escalate operational issues by submitting tickets and collaborating with the engineering team. Ensure thorough testing and sign-off on any implemented solutions.
  • Cross-functional Collaboration: Work closely with order management and fulfillment teams to ensure smooth data transfer of product and order details, facilitating a seamless customer journey from purchase to delivery.
  • Oversaw daily operations of e-commerce platform, monitoring system performance and troubleshooting technical issues as needed.
  • Managed inventory levels, ensuring optimal stock availability for high demand items.
  • Maintained accurate product information by diligently updating database records in a timely manner.
  • Entered data, generated reports, and produced tracking documents.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.

Office Manager

Western Appliance
08.1995 - 07.2011
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Oversaw daily operations of front desk, ensuring all guest interactions were handled with high professionalism.
  • Handled guest complaints with empathy and professionalism, restoring satisfaction swiftly.

Education

High School Diploma -

Moreau Catholic High School, Hayward, CA
06-1995

Skills

  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • Work Planning and Prioritization
  • Skilled in Microsoft Office applications
  • Discretion and confidentiality
  • Schedule coordination
  • Information tracking
  • Database management
  • Customer relations
  • Operations management
  • Administrative skills
  • Conflict management
  • Administrative support
  • Training and coaching
  • Listening skills
  • years experience in eCommerce operations, management or marketing
  • 5 plus years experience with ecommerce technologies and content management systems, preferably with Shopify
  • Strong understanding of eCommerce performance metrics
  • Highly organized with an exceptional attention to detail
  • Ability to work in an ever changing fast-paced environment, closely with a diverse group of people
  • Problem-solving abilities

Timeline

ECOMMERCE COORDINATOR AND CUSTOMER SERVICE REP - WCT HOLDINGS LLC
11.2011 - 05.2025
Office Manager - Western Appliance
08.1995 - 07.2011
Moreau Catholic High School - High School Diploma,

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Pauline Dubin