Pauline Gourdine-Medina
Kernersville,NC
Summary
Responsible and ambitious. I excell in social skills. I have an outgoing personality which allows me to have staggering customer service skills. Along with astounding communication skills and a strong work ethic. I am determined to aid and meet all company goals milestones and standards.
Overview
5
5
years of professional experience
Work History
Server
Buffalo Wild Wings
Winston-Salem, NC
03.2024 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Managed table assignments and coordinated with kitchen staff to facilitate efficient food delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Trained new team members on menu offerings and service protocols to ensure consistency.
- Upsold menu items and promotions, contributing to increased sales during peak hours.
- Collaborated with team members to resolve conflicts and improve workflow efficiency during busy shifts.
- Implemented feedback from guests to enhance service quality and foster a welcoming environment.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
To-Go Server
Cracker Barrel
Clemmons, NC
09.2023 - 01.2025
- Delivered exceptional customer service by efficiently processing to-go orders and ensuring accuracy.
- Maintained high standards of cleanliness and organization in the kitchen and dining areas.
- Assisted team members during peak hours to improve order turnaround time and enhance guest satisfaction.
- Collaborated with kitchen staff to streamline communication, reducing order errors and enhancing workflow.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
Server
Cracker Barrel
Greensboro, NC
01.2022 - 01.2025
- Assisted in inventory management by monitoring stock levels and placing orders as needed.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Lifeguard
Wet N Wild Emerald Pointe
Greensboro, NC
03.2021 - 09.2021
- Monitored swimming areas to ensure guest safety and compliance with pool regulations.
- Performed routine inspections of equipment and facilities to maintain operational standards.
- Provided first aid and emergency response during incidents, ensuring prompt assistance.
- Educated guests on water safety practices, enhancing overall visitor experience.
- Conducted regular drills to improve response times and preparedness for emergencies.
Education
Dental Hygiene
Forsyth Technical Community College
Winston-Salem, NC03-2029
High School Diploma -
Grimsley High School
Greensboro, NC05-2023
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Allergy awareness
- Task prioritization
- Excellent communication
- High energy and stamina
- Reliability
- Cleanliness standards
- Memory retention
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server
Buffalo Wild Wings
03.2024 - Current
To-Go Server
Cracker Barrel
09.2023 - 01.2025
Server
Cracker Barrel
01.2022 - 01.2025
Lifeguard
Wet N Wild Emerald Pointe
03.2021 - 09.2021
Dental Hygiene
Forsyth Technical Community College
High School Diploma -
Grimsley High School