Hinemoa Silia Livai
Barrow,AK
Summary
Proactive and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent communication and time management skills. FAA-certified with excellent safety record. Trained in flight line operations and equipment operation. Goal-driven and skilled individual offering five years of experience in aviation industry. Knowledgeable and critical thinker. Successful and diverse experience in below-wing airline services.
Overview
9
9
years of professional experience
Work History
TSA/Ramp Service Agent
Northern Air Cargo
07.2019 - Current
- Cleaned airplanes between flights, sanitized lavatories, and seat trays as per company specifications.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 3 daily flights.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Coordinated ground crew activities to complete objectives on schedule.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Participated in ongoing training programs to stay current on industry regulations and best practices.
Front Desk Agent
Jacob Lake Inn
05.2015 - 06.2019
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
Arroyo Valley High School
San Bernardino, CA05.2015
Skills
- Shipping and receiving
- Warehouse Organization
- Invoice Verification
- Material Handling
- Inventory Software
- Inventory Management
- Attention to Detail
- US Driver's License
- Effective Communication
- Microsoft Office Suite
Timeline
TSA/Ramp Service Agent
Northern Air Cargo
07.2019 - Current
Front Desk Agent
Jacob Lake Inn
05.2015 - 06.2019
High School Diploma -
Arroyo Valley High School
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