Pauline Ky
Greeley,CO
Summary
Dynamic Medical Assistant with extensive experience at Kaiser Permanente, excelling in patient-focused care and HIPAA compliance. Proven ability to enhance clinic efficiency and boost patient satisfaction through effective communication and direct patient care. Skilled in vital sign monitoring and immunization administration, fostering trust and quality in healthcare delivery.
Overview
18
18
years of professional experience
Work History
Medical Assistant
Kaiser Permanente
Aurora
01.2014 - 09.2024
- Prepared exam rooms and organized clinical supplies for patient visits.
- Recorded vital signs and updated patient histories in electronic health records.
- Supported physicians with routine procedures, injections, and specimen collection.
- Coordinated patient intake, scheduling, and referral follow-up tasks.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Customer Service Manager
Walmart
Aurora, CO
08.2006 - 01.2014
- Supervised front-end associates and maintained service standards across checkout and customer support areas.
- Resolved escalated customer concerns with timely, policy-compliant solutions.
- Trained associates on POS procedures, service recovery, and cash-handling expectations.
- Coordinated schedules and task assignments to support smooth daily operations.
- Monitored register performance and corrected service gaps to improve checkout flow.
- Communicated with department leaders to address inventory, pricing, and customer issues.
Education
Medical Assistant
Everest College
Aurora, CO11.2013
GED
Emily Griffith Technical College
Denver, CO01.2000
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Direct patient care
- Patient-focused care
- Immunization administration
- Patient assessments
- Professionalism and ethics
- Maintaining confidentiality
- Sterile technique
Timeline
Medical Assistant
Kaiser Permanente
01.2014 - 09.2024
Customer Service Manager
Walmart
08.2006 - 01.2014
Medical Assistant
Everest College
GED
Emily Griffith Technical College