Pauline Mavencamp
Buhl,ID
Summary
Accomplished professional with a proven track record at Grifols Biomat USA, excelling in high-stress situations and enhancing customer loyalty through exceptional service. Skilled in dispatch software and active listening, adept at prioritizing tasks and making critical decisions. Demonstrated ability to improve operational workflows, achieving a significant increase in team productivity.
Overview
23
23
years of professional experience
Work History
Dispatcher
Idaho Materials & Construction
05.2023 - 10.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Operation Supervisor
Grifols Biomat USA
08.2016 - 05.2023
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Phlebotomist
Grifols Biomat USA
08.2016 - 05.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Lab Technician
Grifols Biomat USA
08.2016 - 05.2023
- Maintained documentation on tests performed in lab.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
Receptionist
Grifols Biomat USA
08.2016 - 05.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Customer Service Representative
True Blue People Ready
02.2002 - 07.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hagerman High School
Hagerman, ID06-2002
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Dispatch software
- Stress tolerance
- Time management
- Dispatching procedures
Timeline
Dispatcher
Idaho Materials & Construction
05.2023 - 10.2024
Operation Supervisor
Grifols Biomat USA
08.2016 - 05.2023
Phlebotomist
Grifols Biomat USA
08.2016 - 05.2023
Lab Technician
Grifols Biomat USA
08.2016 - 05.2023
Receptionist
Grifols Biomat USA
08.2016 - 05.2023
Customer Service Representative
True Blue People Ready
02.2002 - 07.2016
High School Diploma -
Hagerman High School
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