Pauline Paul
Hamilton,NJ
Summary
Hello I am a Medical Receptionist who is skilled in providing excellent patient care. I graduated at Rowan College and earned a degree in applied health science. My goal is to become a dedicated medical diagnostic sonographer with proven ability to enhance patient experiences through exceptional customer service and efficient appointment management. I am adaptable and detail-oriented, with a strong commitment to HIPAA compliance and maintaining accurate electronic health records. I’m committed to continuous learning in a fast-paced environment, aiming to stay at the forefront of medical innovation.
Overview
9
9
years of professional experience
Work History
Front Desk Medical Receptionist
Brunswick Urgent Care
Franklin Park, NJ
07.2021 - Current
- Greeted patients and managed check-in process to enhance patient experience.
- Scheduled appointments efficiently, ensuring optimal use of clinic resources.
- Verified patient insurance information and collected co-pays for services rendered.
- Maintained accurate electronic health records, ensuring compliance with privacy regulations.
- Coordinated follow-up appointments and referrals to improve patient care continuity.
- Trained new receptionists on office procedures and customer service best practices.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Package Handler
FedEx:Ground
Hamilton Square, NJ
04.2019 - 04.2021
- Sorted and organized packages for efficient workflow and accurate delivery.
- Operated material handling equipment to transport packages within facility.
- Maintained safety protocols while performing lifting and loading tasks.
- Assisted in training new team members on operational best practices.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Ensured timely package delivery to loading docks, contributing to improved customer satisfaction.
Cashier
Panera Bread
Hightstown, NJ
01.2017 - 01.2019
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with menu selections, ensuring a positive dining experience.
- Maintained cleanliness and organization of the front counter and dining area.
- Handled cash, credit, and gift card transactions while balancing cash drawer at shift end.
- Resolved customer inquiries and concerns promptly to enhance overall satisfaction rates.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Science - Applied Health Science
Rowan College At Gloucester County
Sewell, NJ05.2024
Skills
- Patient scheduling
- Appointment management
- Insurance verification
- Patient registration
- HIPAA compliance
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- HIPAA guidelines
- Proficient in software
- Patient callbacks
- Customer service
- Computer proficiency
- Adaptable and flexible
- Time management
- Problem-solving
- Flexible schedule
- CPR certified
- Critical thinking
- Heartsaver first aid CPR AED (first aid CPR AED)
- Front desk operations
- Payment collection
- Data entry
Languages
French
Professional Working
Spanish
Limited Working
Haitian creole
Native or Bilingual
Timeline
Front Desk Medical Receptionist
Brunswick Urgent Care
07.2021 - Current
Package Handler
FedEx:Ground
04.2019 - 04.2021
Cashier
Panera Bread
01.2017 - 01.2019
Associate of Science - Applied Health Science
Rowan College At Gloucester County