Pauline Smith
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My goal is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
1
1
Certificate
Work History
Patient Care Coordinator (PCC)
Asembia
07.2022 - 01.2023
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using credit cards, maintaining accurate records of transactions.
- Reduced wait times by implementing an effective schedule minimizing hold times on over 50+ inbound and outbound phone calls
- Answered incoming calls, scheduled delivery for patients medications to their homes or to the neighborhood pharmacy of their choice.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Taught patients and families to use at-home medical equipment.
Certified Nursing Asst., CNA
Hospice Care of Pa
10.2018 - 04.2020
- Provide psychological/emotional support to patients and family members
- Assisted patients with daily living activities promoting independence and dignity by aiding patients with shaving, bathing, and teeth brushing.
- Prevented bedsores by repositioning patients and implementing proper wound care techniques.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
Care Pavilion Of Walnut Park
09.2019 - 02.2020
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Powerback Rehabilitation
07.2008 - 02.2017
- Assess patients and record vitals, Prep patients for outpatient procedures, Transport clients to various medical appointments
- Improved patient care quality by monitoring and recording vital signs, input and output of fluids.
- Reduced fall incidents by implementing safety measures like bed alarms and fall mats while working with patients and their physical therapist.
- Conducted regular rounds to monitor patients throughout shifts.
Education
Certified Nursing Assistant -
Frankford School of Nursing
Philadelphia, PA02.2005
Skills
- Home Care
- Nursing
- Vital Signs
- Critical Care Experience
- Hospital Experience
- Patient Care
- Medication Administration
- EMR Systems
- Case Management
- Dementia Care
- Microsoft Word
- Medical Office Experience
- Computer Skills
- Word processing
- Front desk
Timeline
Patient Care Coordinator (PCC)
Asembia
07.2022 - 01.2023
Certified Nursing Assistant
Care Pavilion Of Walnut Park
09.2019 - 02.2020
Certified Nursing Asst., CNA
Hospice Care of Pa
10.2018 - 04.2020
Certified Nursing Assistant
Powerback Rehabilitation
07.2008 - 02.2017
Certified Nursing Assistant -
Frankford School of Nursing
Certification
- CNA
- State Tested Nursing Assistant
- Driver's License
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
401k matchPaid sick leaveHealthcare benefitsWork from home optionLicenseexpiration
01/01/26
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Monetary Transactions - Handled credit and automatic debit card transactions with 100% accuracy.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Drove overall improvements to quality assurance and patient satisfaction initiatives by removing bottlenecks to effective care.
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