Pauline Walker
Bronx ,NY
Summary
Talented individual offering over 10 years of experience. Strategic thinker with an aim to create a warm an inviting environment to customer and coworker. Committed to identifying and leveraging opportunities for growth Skills Banking Billing Customer service Database Leadership Microsoft Office Quality assurance Reporting Workflow Vendor rapport Client relationship management Team development
Overview
29
29
years of professional experience
Work History
General Manager
Allsaints
06.2022 - Current
- Developed and implemented strategies that drove sales growth and enhanced profitability.
- Managed budget implementation, employee reviews, training, scheduling, and contract negotiations to optimize resource allocation.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized operational efficiency by coaching and mentoring personnel in management principles and industry practices.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
Sales Supervisor
SMCP
08.2021 - 06.2022
- Established sales targets and inspired sales team to achieve them
- Supported managers in developing and implementing effective sales strategies
- Train/coach the sales team
- Delegate the staff on goals and expectations
- Ensured staff awareness of new products
- Handling and resolving customer issues/complaints
- Prepare Mannequins and windows according to VM guidelines
Sales Specialist
BLOOMINGDALES
01.2016 - 08.2021
- Exceeded sales targets by leveraging customer relationships to drive engagement and satisfaction
- Achieved over $600,000.00 in sale
- Developed strong customer relationships to expand customer base and improve loyalty and retention
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Followed-up with customer after sale to identify and resolve service, account, or technical issues to maintain customer satisfaction
- Educated customers on product features and technical details to highlight benefits
- Utilized brand expertise to inform customers and enhance their experience
- Resolved inquiries and issues for customers through effective communication.
- Built professional client relationships through effective questioning, needs identification, and product insights
Senior Business Analyst
CITIGROUP
02.2006 - 10.2019
- Partnered with risk management and technical teams to test merger and liquidation processes, ensuring streamlined workflows for clients and company
- Optimized processes to increase productivity and efficiency while reducing corporate expenses.
- Managed project deadlines and provided team leadership
- Communicated with all teams to ensure quality deliverables and timely achievement of projects
- Executed operational functions and ensured quality assurance for seamless processes
- Coordinated daily operation activities to ensure smooth workflow and efficiency.
- Facilitated communication and support for associates and clients to enhance service delivery
- Investigated and resolved statement-related issues to maintain data integrity
Workflow Coordinator
CITIGROUP
04.1998 - 01.2006
- Ensured continuity of leadership during Unit Manager absence
- Coordinate activities and assign daily workflow
- Guided and assisted associates in achieving workflow objectives and resolving challenges
- Developed workforce planning and development models to streamline quarterly scheduling processes
- Maintain daily MIS & PAR for production reporting purposes
- Enhanced operations by collaborating with team members and customers to develop effective solutions
- Investigate and address statement related issues
- Created agendas and communication materials for team meetings
- Acknowledged by management for delivering outstanding customer service.
Military Officer
United States Navy
- Protected and guided personnel under command, maintaining safety, well-being, and mission readiness.
- Executed operational missions while strictly adhering to protocols and following orders, ensuring mission integrity and compliance.
- Trained personnel to improve performance and attain mission-ready status.
- Cultivated positive relationships with unit and cross-unit staff to enhance collaboration and operational effectiveness.
Education
Bachelor Of Applied Science - Management
BERKELEY COLLEGE
White Plains, NY05.2006
Associate Of Applied Science - Marketing
BERKELEY COLLEGE
White Plains, NY05.2004
Skills
- Project Planning
- Microsoft Office
- Microsoft Excel
- Sales Team Development
- Employee Scheduling
- Verbal and Written Communication
Skills
- Staff Development
- Customer Service
Timeline
General Manager
Allsaints
06.2022 - Current
Sales Supervisor
SMCP
08.2021 - 06.2022
Sales Specialist
BLOOMINGDALES
01.2016 - 08.2021
Senior Business Analyst
CITIGROUP
02.2006 - 10.2019
Workflow Coordinator
CITIGROUP
04.1998 - 01.2006
Military Officer
United States Navy
Bachelor Of Applied Science - Management
BERKELEY COLLEGE
Associate Of Applied Science - Marketing
BERKELEY COLLEGE