Pauline'na Quinanola
Shoreline
Summary
Detail-oriented Patient Care Coordinator with expertise in EPIC charting and patient scheduling. Proven ability to enhance patient support services through effective collaboration and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Fred Hutch
Seattle
03.2021 - Current
- Coordinated patient appointments and managed scheduling across multiple departments.
- Handled incoming patient inquiries via phone, email, and EPIC messages with urgency.
- Collaborated with interdisciplinary teams to improve patient support services.
- Organized follow-up and post-operative visits to maintain continuity of care.
- Maintained accurate records of all patient care activities within electronic health record systems.
- Fostered positive environment for patients and families by delivering exceptional customer service.
- Established professional relationships with physicians and colleagues to strengthen work network.
- Coordinated patient care services with medical team to ensure timely, quality delivery of care.
Hardlines Team Member
Target
Seattle
11.2017 - 03.2021
- Engaged customers actively, assisting with product selection and inquiries on sales floor.
- Operated cash registers, processed transactions, and managed customer payments.
- Maintained cleanliness and organization of sales areas and backroom storage.
- Trained new team members on store policies and operational procedures.
- Inspected merchandise for damages before stocking shelves to ensure quality.
- Picked orders from inventory with high accuracy for timely shipment preparation.
- Stocked shelves efficiently, ensuring optimal product placement and visibility.
- Sorted and packaged products for prompt shipment to customers.
Education
High School Diploma -
Ballard High School
Seattle, WA06-2019
Skills
- Epic charting, Excel, Microsoft Teams, Outlook, Jabber
- Patient scheduling, care coordination
- Insurance verification
- Organizational skills, attention to detail
- Team collaboration
- Time management, multitasking
- Creative problem solving
- Building resiliency
Accomplishments
- Organize and Facilitate Tumor Board meetings.
- Calmer of Work queue awards.
- Scheduled for 5 departments.
- Great customer service and over achiever.
Timeline
Patient Care Coordinator
Fred Hutch
03.2021 - Current
Hardlines Team Member
Target
11.2017 - 03.2021
High School Diploma -
Ballard High School