Pauline Johnson
Bronx,New York
Summary
Proven server with a track record of enhancing customer satisfaction and streamlining operations at Seashore. Skilled in food and beverage pairings and exceptional customer service, demonstrated through effective multitasking and fostering a culture of continuous improvement. Excelled in guest engagement and team collaboration, significantly contributing to a positive dining experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Seashore
The Bronx, NY
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Suggest Wine List and Full Specials From Full Bar
Sever/BOH Trainer
Whiskey on the River
Port Richey, FL
03.2023 - 12.2023
- Increased team productivity by organizing regular skill-building workshops and performance assessments.
- Implemented inventory management techniques that optimized stock levels and reduced food waste in the kitchen.
- Contributed to menu planning discussions with culinary insights drawn from ongoing research into industry trends and emerging food preferences.
- Conducted thorough evaluations of equipment use, recommending maintenance or replacements as necessary to support efficient BOH workflows.
- Cultivated a culture of continuous learning within the BOH team by encouraging staff to attend relevant industry seminars or workshops.
- Provided coaching and mentoring to employees.
Server
Pier 22 on the Water
Bradenton, FL
03.2022 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Associate of Science - Criminal Justice
Everest University - Tampa
Tampa, FLHigh School Diploma -
Booker High School
Sarasota, FLCertificate - Professionalism
Pace University
White Plains, NY04.2016
Skills
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Computer Literacy
- Order Accuracy
- Food and beverage pairings
- Wine Pairings
- Team Player
- Warm and Friendly
- High Energy
- Cleaning and sanitizing
- Active Listening
- Food and Beverage Service
Certification
- Professionalism, Pace University - 2011
- Food Health and Safety Certicate
Timeline
Server
Seashore
01.2024 - Current
Sever/BOH Trainer
Whiskey on the River
03.2023 - 12.2023
Server
Pier 22 on the Water
03.2022 - 04.2023
Associate of Science - Criminal Justice
Everest University - Tampa
High School Diploma -
Booker High School
Certificate - Professionalism
Pace University