PAUL J. MASTYLAK
Pittsburgh,PA
Summary
Highly experienced in both the insurance industry and restaurant management. Self-motivated, dependable team player with exceptional social skills, communication abilities, and customer service background. Adaptive and deadline-oriented, consistently executes and completes multiple projects in high-stress and volume environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Commercial Client Advisor
Christie and Associates
06.2023 - Current
- Marketing and placement of CL new business and renewal accounts
- Conduct risk exposure analysis of CL renewal policies
- 95% client retention rate by providing extraordinary customer service
- Process endorsements and audits, produce certificates of insurance, and maintain client files to ensure proper documentation according to agency guidelines
- Demonstrate adaptability by quickly learning new systems, tools, or products as necessary for the job
- Maintain in-depth knowledge of industry trends and products, ensuring accurate guidance for clients
General Manager
The Saloon of Mt. Lebanon
06.2011 - 04.2023
- Successfully grew annual business sales from 1 million to over 3 million
- Responsible for hiring, training, and scheduling of all employees
- Set expectations and motivate staff members to meet business goals
- Daily accounting of earnings, monitor payroll, inventories, and oversee budget
- Manage customer complaints and provide solutions to their issues
Auto Damage Claim Representative
Travelers Insurance
02.2008 - 06.2011
- Determined coverage, liability, & investigation of PL auto claims
- Provided exceptional customer service during emotionally difficult situations for policyholders
- Negotiated with customers and carriers to resolve claims timely while managing a high workload
- Established and maintained appropriate claim and expense reserves
- Rapidly promoted based on strong performance and ability to learn quickly
Total Loss Claim Representative
Travelers Insurance
01.2006 - 02.2008
- Negotiated and resolved PL & CL auto total loss claims
- Managed a large inventory of claims by utilizing a diary system
- Negotiated bids through online vehicle auctions to maximize company profits
- Deployed to Houston,TX for 3 weeks to help resolve property claims during Hurricane Ike in 2008
Education
Bachelor of Arts - Finance & Accounting
Mercyhurst University
Erie2005
Skills
- PA Property and Casualty Licensed
- Verbal and Written Communication
- Client interactions and Relationships
- Recruitment, Hiring, and Mentoring
- Multitasking and Prioritization
- Financial Knowledge and Industry Awareness
Certification
PA Property & Casualty License
PA RAMP Responsible Alcohol Management Program
USA Hockey Level 4 Coaching Certification
Timeline
Commercial Client Advisor
Christie and Associates
06.2023 - Current
General Manager
The Saloon of Mt. Lebanon
06.2011 - 04.2023
Auto Damage Claim Representative
Travelers Insurance
02.2008 - 06.2011
Total Loss Claim Representative
Travelers Insurance
01.2006 - 02.2008
Bachelor of Arts - Finance & Accounting
Mercyhurst University
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