Paul L. Revels Jr.
Memphis,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Hardworking Automotive technician with 1 1/2 years in maintaining and repairing diverse vehicles using advanced manual and mechanical skills. Collaborate with customers and other mechanics to understand problems and plan repairs. Focused on maximizing customer satisfaction with dependable, expert service. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Manager/ Cashier/ Stocker/ Unload
American Fireworks
Southaven, MS
08.2014 - 07.2016
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Who to contact: Stephanie Wilson (901) 277-4606
Tub Driver
UPS-United Postal Service
Memphis, TN
10.2018 - 01.2019
- Tasks were to help unload/load cargo aircraft for shipping and Distribution
- Operated a small tub car which helped move large aircraft cans in/out the warehouse and onto/off the plane
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Who to contact: Sergio Lane (901) 547-6804
Team Member/Supervisor of Operations
Malco Theater Inc, Desoto Cinema
Olive Branch, MS
01.2015 - 07.2017
- Managed a group of eight employees to maintain day-to-day operations
- I helped manage the box office where tickets were sold, assisted and stocking of supplies as well as addressed customer concerns as they arose
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Who to contact: Brandie Bursese (662)895-1205
Sales Associate/Automotive Technician/Customer Service Representative
Best Buy
Southaven, MS
02.2019 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Maintained accurate records of time and materials required to perform repairs and service.
- Installation of aftermarket product to further enhance the electrical amenities requested by from the client.
Education
No Degree - Computer Science
Northwest Mississippi Community College
Southaven, MS08.2020
No Degree - Engineering (Pre-Engineering)
Mississippi State University
Starkville, MS2018
High School Diploma -
Desoto Central High School
Southaven, MS05.2017
Skills
- Complaint resolution
- Sales expertise
- Report preparation
- Training development aptitude
- Creative problem solving
- Retail store support
- POS systems expert
- Stocking and replenishing
- Professional telephone demeanor
- Technical Support
- Warehousing functions
- Money handling abilities
Timeline
Sales Associate/Automotive Technician/Customer Service Representative
Best Buy
02.2019 - Current
Tub Driver
UPS-United Postal Service
10.2018 - 01.2019
Team Member/Supervisor of Operations
Malco Theater Inc, Desoto Cinema
01.2015 - 07.2017
Manager/ Cashier/ Stocker/ Unload
American Fireworks
08.2014 - 07.2016
No Degree - Computer Science
Northwest Mississippi Community College
No Degree - Engineering (Pre-Engineering)
Mississippi State University
High School Diploma -
Desoto Central High School
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