Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Paulos Beraki

Riverview,FL

Summary

Results-driven Business Analyst and Salesforce Administrator with a proven track record in project management, system administration, and IT support. Adept at leading cross-functional teams, integrating technology, and delivering impactful solutions that streamline processes, reduce costs, and improve operational efficiency. Seeking opportunities to leverage expertise in Salesforce and CRM systems to drive business success.

Overview

3
3
years of professional experience

Work History

Salesforce Assistant Admin

Southeastern University
Lakeland, Florida
01.2023 - 05.2024
  • Created user accounts, profiles, roles, sharing rules, and field security.
  • Managed user accounts, permissions, and profiles, enhancing system efficiency and security.
  • Built permission sets, customized objects, fields/relationships, rules, triggers, processes, flows, and page layouts.
  • Performed data uploads using DataLoader.
  • Developed custom Salesforce tools, saving $2,000 annually by managing and optimizing licenses.
  • Designed and implemented workflow automation and data validation rules to ensure accuracy.
  • Produced insightful reports and dashboards for cross-departmental performance monitoring.

Business Analyst

Southeastern University
Lakeland, Florida
10.2022 - 05.2024
  • Led the development and launch of a university mobile app, ensuring seamless integration with existing systems.
  • Coordinated quarterly major upgrades and up to four patch updates annually, ensuring system reliability and performance with 100% success, meeting deadlines for minor and major upgrades.
  • Assisted in automating over 60 major communication plans, significantly reducing operational costs and enhancing efficiency.
  • Provided comprehensive support, resolving IT service desk tickets within two business days with a 98% closure rate by deadlines.

Information Technology Support

Southeastern University
Lakeland, FL
08.2021 - 09.2022
  • Delivered technical support for hardware and software issues, improving system reliability and user satisfaction.
  • Managed user account setup and system permissions, maintaining secure and efficient access controls.
  • Supported system maintenance tasks, including updates and troubleshooting, to ensure optimal performance.
  • Conducted network troubleshooting and repairs, ensuring reliable campus-wide connectivity.

Camp Director

Iroquois Springs
Rock Hill, NY
06.2021 - 08.2021
  • Supervised a 20-person coaching staff and 500 youth campers over 6 weeks, fostering a positive and safe environment.
  • Organized Soccer programs, effectively handling office administration and marketing tasks.
  • Managed a $10,000 budget for sporting goods equipment, placed orders, and maintained accurate inventory records.
  • Managed day-to-day operations of the Soccer program, overseeing activities for over 500 campers.

Education

MBA - Business Administration

Southeastern University
Lakeland, FL
12.2022

Bachelor of Science - Sport Science

Tusculum University
Greeneville, TN
05.2020

Skills

  • Salesforce
  • SQL
  • Active Directory
  • Jenzabar
  • Asana
  • SDP Project management
  • Microsoft Office

Affiliations

  • South Atlantic Conference Champion 2018 (Men's Soccer)
  • 2018/2019/2020 Tusculum Athletic Director's Honor Roll
  • Southeastern University Men's Soccer 2020-2022

Timeline

Salesforce Assistant Admin

Southeastern University
01.2023 - 05.2024

Business Analyst

Southeastern University
10.2022 - 05.2024

Information Technology Support

Southeastern University
08.2021 - 09.2022

Camp Director

Iroquois Springs
06.2021 - 08.2021

MBA - Business Administration

Southeastern University

Bachelor of Science - Sport Science

Tusculum University

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Paulos Beraki