Paulos Beraki
Tampa,FL
Summary
As a business analyst and system administrator, I specialize in project management, Salesforce administration, and IT support. I have proven capabilities in leading cross-functional teams, collaborating with stakeholders, and delivering impactful solutions. My strong skills in technology integration, data analysis, and communication have successfully streamlined processes, reduced costs, and improved operational efficiency. I am seeking opportunities to leverage these skills in a new role
Overview
3
3
years of professional experience
Work History
Salesforce Assistant Admin
Southeastern University
Lakeland, Florida
01.2023 - 05.2024
- User and Profile Management: Created users, controlled permissions, managed accounts, and assigned specific permissions to users and groups.
- Custom Development: Created custom apps and objects, including page layouts and record pages, ensuring effective license utilization, optimizing usage, and saving the organization over $2,000, freeing up 50 full license holders.
- Flows and Validation Rules: Worked with flows to streamline processes and implemented validation rules to ensure data accuracy.
- Reports and Dashboards: Created reports and dashboards to provide insights and monitor performance across departments.
Business Analyst
Southeastern University
Lakeland, Florida
09.2022 - 05.2024
- Project Leadership: Managed and launched a university mobile app, collaborating with the SEU Network Team and Jenzabar for integration.
- System Upgrades: Coordinated major upgrades for the test and production environments, collaborating with Jenzabar and CollegeBoard for successful upgrades.
- Communication Automation: Developed an automated communication plan for various departments using SendGrid and Jenzabar 1 Web Plus, significantly reducing time, effort, and costs.
- Support: Delivered timely support by tracking issues and communicating resolutions to end users. Identified and analyzed user requirements, procedures, and processes to develop optimization strategies.
- Customer Service: Managed IT service desk tickets, ensuring timely responses and resolution or escalation within 2 business days. Ensured 98% of tickets and projects were resolved and closed by the deadline.
Information Technology Support
Southeastern University
Lakeland, FL
08.2021 - 09.2022
- Technical Support: Provided technical support and troubleshooting for hardware and software, documenting tickets for improved resolution.
- User Accounts: Created and set up new user accounts and groups, providing access and permissions.
- System Maintenance: Assisted with system maintenance through remote and on-site support, including refreshes and upgrades.
- Ticket Escalation: Escalated tickets to the correct departments when appropriate.
- Repairs: Performed troubleshooting, performance tuning, and repairs for campus-wide data systems.
- Ethernet Troubleshooting: Conducted Ethernet network troubleshooting and repairs campus-wide, ensuring stable connectivity.
Camp Director
Iroquois Springs
Rock Hill, NY
06.2021 - 08.2021
- Leadership: Supervised a 20-person coaching staff and 500 youth campers over 6 weeks.
- Program Management: Organized Soccer programs through office administration and marketing.
- Inventory: Placed orders for sporting goods equipment and maintained accurate records on equipment inventory.
- Operations: Managed day-to-day operations of the Soccer program, overseeing activities for over 500 campers.
Education
MBA - Business Administration and Management
Southeastern University
Lakeland, FL12.2022
Bachelor of Science - Sport Science
Tusculum University
Greeneville, TN05.2020
Skills
- Salesforce
- SQL
- Active Directory
- Jenzabar
- SDP Project management
- Microsoft Office
Affiliations
- South Atlantic Conference Champion 2018 (Men's Soccer)
- 2018/2019/2020 Tusculum Athletic Director's Honor Roll
- Southeastern University Men's Soccer 2020-2022
Timeline
Salesforce Assistant Admin
Southeastern University
01.2023 - 05.2024
Business Analyst
Southeastern University
09.2022 - 05.2024
Information Technology Support
Southeastern University
08.2021 - 09.2022
Camp Director
Iroquois Springs
06.2021 - 08.2021
MBA - Business Administration and Management
Southeastern University
Bachelor of Science - Sport Science
Tusculum University
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