Paul Robert Arthur Fasy
Rochester,NY
Summary
Expert associate with superb customer service skills and strong background meeting customer needs. Stays on top of continuous customer demands with expertise in call control and issue resolution. High-performing and adaptable in dealing with dynamic needs of ever-changing sales environments.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Waste Harmonics
Victor, NY
09.2024 - Current
- Answer customer inquiries and provide accurate information regarding products and services.
- Provide excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Sales Support Specialist
Schlegel EMI
Henrietta, NY
03.2023 - 09.2024
- Answered customer inquiries regarding products, pricing, and availability.
- Developed relationships with key clients to ensure satisfaction and repeat business.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Processed customer orders, exchanges and returns and kept customers informed about progress.
TItle Clerk
Woods Oviatt Gilman
Rochester, NY
06.2021 - 03.2023
- Prepared foreclosure-related documents including pleadings, motions, affidavits, and other related filings.
- Evaluated mortgage documents for discrepancies that could be used as a defense against foreclosure actions.
- Drafted correspondence to clients regarding case status updates.
Education
Diploma With Honors - Piano Performance
Eastman Community Music School
Rochester, NY06-2015
High School Diploma -
Greece Arcadia High School
Greece06-2015
Some College (No Degree) - Music Education
Ithaca College
IthacaSome College (No Degree) - Business Finance
Liberty University
Lynchburg, VASkills
- Sales Strategy Development
- Complaint Resolution
- Customer Order Management
- Customer Relationship Management
- Excellent Communication
- Written Communication
Timeline
Customer Service Representative
Waste Harmonics
09.2024 - Current
Sales Support Specialist
Schlegel EMI
03.2023 - 09.2024
TItle Clerk
Woods Oviatt Gilman
06.2021 - 03.2023
Diploma With Honors - Piano Performance
Eastman Community Music School
High School Diploma -
Greece Arcadia High School
Some College (No Degree) - Music Education
Ithaca College
Some College (No Degree) - Business Finance
Liberty University
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