Paultese Russell
Pembroke Pines,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Member Experience Advisor
Nations Benefits
09.2023 - Current
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered prompt service to prioritize customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Sales-associate-retail
Coopers Hawk Winery And Resturant
11.2021 - 09.2023
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Increased sales and customer satisfaction through personalized servicing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Avenir Nyc
01.2019 - 03.2021
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Answered customer questions about sizing, accessories and merchandise care.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
Customer Service Representative
Teleperformance USA
01.2015 - 02.2017
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Updated account information to maintain customer records.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Cambridge High School
St. James, Jamaica07.2013
Skills
- Customer Service
- Relationship Building
- Calm Under Pressure
- Attention to Detail
- Decision-Making
- Organization
Timeline
Member Experience Advisor
Nations Benefits
09.2023 - Current
Sales-associate-retail
Coopers Hawk Winery And Resturant
11.2021 - 09.2023
Sales Associate
Avenir Nyc
01.2019 - 03.2021
Customer Service Representative
Teleperformance USA
01.2015 - 02.2017
Bachelor of Science -
Broward College
High School Diploma -
Cambridge High School
Similar Profiles
Samentha GarconSamentha Garcon
Member Experience Specialist at Nations BenefitsMember Experience Specialist at Nations Benefits
Jakayla BrackinsJakayla Brackins
Member Experience Advisor at Nations BenefitsMember Experience Advisor at Nations Benefits
Patricia AcamporaPatricia Acampora
Bilingual Member Experience Advisor at Nations BenefitsBilingual Member Experience Advisor at Nations Benefits
Abigail EarlyAbigail Early
Shipping and Receiving Lead at Nations BenefitsShipping and Receiving Lead at Nations Benefits
Hadi MooneyHadi Mooney
Volunteer at Islamic Jaffari AssociationVolunteer at Islamic Jaffari Association