Pavel Poveda
MIAMI,FL
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
T-Mobile
08.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Troubleshot problems for callers and helped independently resolve common issues.
- Followed up with customers to solicit further sales.
- Recorded and updated customer information in online systems.
- Informed current and prospective customers of promotions and new or upgraded products.
- Utilized sales techniques to build customer interest and close sales.
Sales Associate
Metro By T-Mobile
01.2022 - 08.2022
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Assistant Manager
Charleys Philly Cheese Steak
06.2019 - 01.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Pizza Maker
Pizza Hut
11.2018 - 05.2019
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Monitored and maintained clean working areas and cooking surfaces.
Education
Associate of Science - Computer Science
Miami Dade College
Miami, FL05.2024
High School Diploma -
G. Holmes Braddock Senior High School
Miami, FL05.2019
Skills
- Adaptable and Flexible
- Sales Goal Attainment
- Flexible Hours
- Cash Handling
- Positive Customer Engagement
- Product and Service Sales
- Team Cooperation
- POS System Operations
- Retail Store Operations
- Maintaining Clean Work Areas
- Product Knowledge
- Critical Thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
T-Mobile
08.2022 - Current
Sales Associate
Metro By T-Mobile
01.2022 - 08.2022
Assistant Manager
Charleys Philly Cheese Steak
06.2019 - 01.2022
Pizza Maker
Pizza Hut
11.2018 - 05.2019
Associate of Science - Computer Science
Miami Dade College
High School Diploma -
G. Holmes Braddock Senior High School
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