Pavel Volkov
Spokane,Washington
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day operation. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Operations Manager
Summit Logistics INC
09.2010 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed Drivers hours of Service to accurately deliver loads on time.
- Manage driver break downs, called road side or service, helped instruct mechanic of what we need done. I was active in decision making of what repairs need to be done. advised dispatch team if the load needed to be powered.
- I was actively Working with brokers/ customers, advised shipper is truck is delayed, if we needed to look for a replacement truck.
- Worked as a dispatched, and load planner.
- Managed 2300 loads a year.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Identified issues, analyzed information and provided solutions to problems.
Education
High School Diploma -
Eastern Washington University
Cheney, WA07.2010
Skills
- Business Development
- Performance Monitoring
- Data Analysis
- Contract Management
- Maintenance Planning
- Customer Retention
- Logistics Oversight
- Maintaining Compliance
- Performance Management
- Negotiation
- Problem-Solving
- Operations Management
Languages
Russian
Native or Bilingual
Timeline
Operations Manager
Summit Logistics INC
09.2010 - Current
High School Diploma -
Eastern Washington University
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