Paxton Dotson
Chandler,AZ
Summary
Dynamic Customer Service Benefits Specialist at Willis Towers Watson with a proven track record in eligibility verification and conflict resolution. Adept at enhancing employee satisfaction through effective communication and meticulous attention to detail. Committed to continuous learning and team collaboration, ensuring seamless benefits administration and support.
Overview
3
3
years of professional experience
Work History
Customer Service Benefits Specialist
Willis Towers Watson
08.2023 - Current
- Maintained accurate records of employee participation in various benefits programs.
- Assisted employees with benefit plan enrollment and clarified available options.
- Reviewed eligibility criteria for medical insurance coverage and additional benefit plans.
- Developed comprehensive documents detailing each benefit program option.
- Explained effects of life events, such as marriage or divorce, on benefits enrollment.
- Addressed customer inquiries to enhance overall satisfaction.
- Pursued continuing education to maintain updated knowledge of benefits administration.
- Collaborated with team members to achieve project goals and meet deadlines.
Medical Administrative Assistant
Foot And Ankle Clinics of Arizona
04.2023 - 07.2023
- Resolved customer complaints promptly while maintaining professionalism and efficiency.
- Provided administrative support to clinical staff, enhancing operational workflow.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Managed appointment scheduling, phone inquiries, and general information dissemination.
- Updated patient accounts daily, ensuring accuracy and completeness.
- Greeted and checked in patients upon arrival to ensure smooth office operations.
- Verified insurance coverage for services rendered by supplying accurate billing information.
Medical Administrative Assistant
Cardiovascular Associates of Mesa
09.2022 - 04.2023
- Scheduled follow-up appointments directed by providers or indicated on encounter forms.
- Ensured the accuracy of all documentation related to the patient's visit, including insurance forms and consent forms.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Organized and monitored the provider's daily schedule.
- Took detailed clinical phone messages for the physician or advanced allied healthcare provider.
- Processed incoming telephone calls based on office policy and procedure.
Education
Kootenai Jr./Sr. High School
Harrison, IDSkills
- Eligibility verification
- Customer service
- Data entry
- Team collaboration
- Attention to detail
- Conflict resolution
- Time management
- Effective communication
Timeline
Customer Service Benefits Specialist
Willis Towers Watson
08.2023 - Current
Medical Administrative Assistant
Foot And Ankle Clinics of Arizona
04.2023 - 07.2023
Medical Administrative Assistant
Cardiovascular Associates of Mesa
09.2022 - 04.2023
Kootenai Jr./Sr. High School
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