Payson Cyphert
Phoenix,AZ
Summary
Dynamic and results-oriented individual with a strong background in retail and a passion for fashion. With over 4 years of experience in customer service and sales, I have developed a keen eye for trends and an ability to create compelling visual displays that drive sales. Proven track record of exceeding sales targets and enhancing customer experiences through personalized service and product knowledge. Eager to leverage my expertise and enthusiasm for fashion in a role that promotes creativity and innovation.
Overview
4
4
years of professional experience
Work History
Store Manager
Ski Pro
06.2024 - Current
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Rotated merchandise and displays to feature new products and promotions.
- Interacted well with customers to build connections and nurture relationships.
Retail Store Supervisor
Base Mountain Sports
11.2023 - 04.2024
- Assisted customers with product selections by providing knowledgeable recommendations
- Recommended pricing based on customer demand and knowledge of market.
- Answered questions about store policies and addressed customer concerns.
- Answered product questions and assisted customers in selection and checkout.
- Oversaw employees and store functions on daily basis.
- Determined layout of store merchandise for visual appeal to consumers.
Golf Cart Attendant
The Raven at Three Peaks
08.2023 - 11.2023
- Greeted golfers upon arrival and assisted with unloading their equipment from vehicles
- Fostered clean and tidy appearance through proactive grounds maintenance around pro-shop and driving range
- Monitored inventory to provide golf carts, range balls and hand cart rentals promptly.
- Delivered information and details of interest about facility to visitors.
- Set up promotional displays and equipment for special events and activities.
- Built and established positive relationships with patrons, team members and supervisors.
Retail Sales Associate
Ski Pro
10.2020 - 07.2023
- Used business and product knowledge to solve customer needs
- Created attractive displays to promote sale items
- Utilized POS system to process cash, credit card, and mobile pay transactions
- Developed individual relationships with customers from greeting through post-sale contact
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Greeted customers and provided outstanding customer service.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
West River Academy
Dana Point, CA05.2023
Skills
- Advertising and marketing
- Attention to Detail
- Sales Strategies
- Exceptional Customer Service
- Store Merchandising
- Strong Work Ethic
- Effective Communication
- Excellent People Skills
Timeline
Store Manager
Ski Pro
06.2024 - Current
Retail Store Supervisor
Base Mountain Sports
11.2023 - 04.2024
Golf Cart Attendant
The Raven at Three Peaks
08.2023 - 11.2023
Retail Sales Associate
Ski Pro
10.2020 - 07.2023
High School Diploma -
West River Academy
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