Payson Davenport
IT Technician
New York,NY
Summary
Detail-oriented individual with a strong interest in IT and a foundation in network fundamentals and cybersecurity principles. Eager to utilize technical knowledge and acquire new skills to contribute to the success of IT operations and security. Committed to providing exceptional technical support and continuously improving expertise through hands-on experience and ongoing professional development.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
It Technician
Techworks Consulting, Inc.
Ronkonkoma, New York
09.2024 - Current
- Trouble shoot issues such as logon problems, network connectivity, and email access, ensuring system integrity and user access control
- Utilized Active Directory to manage user accounts, reset passwords, and troubleshoot domain-related issues, maintaining secure business environment
- Used remote assist tools to securely resolve software and network issues while maintaining data privacy
- Experienced with ConnectWise, RMM tools, and Managed Services to monitor and manage client systems, ensuring proactive threat detection and response
Security Guard
Northwell Health
Glen Oaks, New York
04.2022 - Current
- Protect and safeguard hospital property, personnel, patients, and visitors
- Maintain order, detect crime, and prevent future occurrences
- Managed access control systems, including badge readers and alarm systems, to maintain secure environments
- Conducted regular patrols and checks, reporting and documenting security incidents and potential vulnerabilities
- Utilized technology to document and report incidents, ensuring accurate and timely records
Education
Business Management -
Farmingdale State College
Cybersecurity and Information Assurance -
Western Governors University
01.2023 - Current
Skills
Desktop technical support
Hardware installation
Application installations
Technical support
Network troubleshooting
Network maintenance
Remote support
Information security
IT documentation
Application support
Excellent communication
Problem-solving abilities
Adaptability and flexibility
Teamwork and collaboration
Multitasking
Certification
CompTIA A+, Windows, Mac OS, Software and Hardware troubleshooting, Technical support
Coursework
- Emerging Technology in Cybersecurity, Leveraged Nmap and Wireshark for in-depth network analysis and vulnerability assessments, uncovering potential security threats and weaknesses. Assessed the risks and challenges of deploying new technologies, recommending strategic solutions to strengthen organizational IT security and resilience.
- Information Security Fundamentals, Learned key terminology, principles, and best practices of information security. Focused on planning and administrative controls within organizations.
- Network and Security Fundamentals, Studied core networking technologies and security concepts. Developed skills in ensuring business continuity, data access, and confidentiality.
Timeline
It Technician
Techworks Consulting, Inc.
09.2024 - Current
Cybersecurity and Information Assurance -
Western Governors University
01.2023 - Current
Security Guard
Northwell Health
04.2022 - Current
Business Management -
Farmingdale State College
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