Payten Lambert

• Coordinated boarding daycare and grooming calendar planning to ensure consistent daily guest flow.
• Supervised front desk check-ins, check-outs, and reservation updates with accurate records.
• Assisted staff with feeding, medication routines, and personalized pet care instructions.
• Monitored kennel cleanliness, sanitation, and safety standards to support a healthy animal environments.
• Resolved customer questions and service concerns with prompt, professional communication.
• Trained new team members and new employees on pet handling, facility procedures, and customer service expectations.
• Supported inventory tracking for supplies, food, and retail products to prevent shortages.
• Responded to client updates and special requests, ensuring consistent care and satisfaction.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Generated repeat business through exceptional customer service.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

• Joined as entry-level staff and was immediately placed into training for a shift lead position.
• Managed full groups of dogs while maintaining a safe, clean, organized, and positive environment.
• Monitored dogs closely to promote safe and appropriate socialization.
• Maintained cleanliness and organization of the facility throughout the day.
• Participated in approximately three hours of deep cleaning each day.

• Worked effectively in a fast-paced environment requiring constant attention to canine behavior and safety, with constant staff communication

• Promoted to Professional Dog Trainer after demonstrating strong knowledge of dogs, canine care, teamwork, and facility operations.
• Worked with approximately 5–15 dogs per day, completing three 15-minute training sessions per dog.
• Collaborated with 1–2 other trainers to manage daily training workloads.
• Worked full-time, typically from 8:00 AM–5:00 PM, while completing all daily responsibilities and facility tasks.
• Applied hands-on knowledge of dog behavior and handling while working with dogs of varying needs and temperaments.

• Maintained a safe and structured environment throughout training sessions and daily activities.

• Started as entry-level staff and was quickly promoted to Shift Lead based on strong work ethic, reliability, knowledge of dogs, and ability to lead a team.
• Supervised daily activities and managed groups of dogs while prioritizing safety and appropriate socialization.
• Coordinated team members and helped ensure daily operations were completed efficiently.
• Cross-trained in 4 of the facility’s 6 departments, developing broad knowledge of resort operations.
• Demonstrated the ability to learn new responsibilities quickly and take on increased leadership responsibilities.

• Managed groups of dogs while maintaining a safe and positive daycare environment.
• Prepared food and administered medications according to facility procedures.
• Bathed and provided general care for dogs.
• Maintained cleanliness and organization of the facility.
• Performed front desk duties and assisted clients with their needs.
• Completed closing procedures and ensured the facility was prepared for the following day.

• Managed groups of dogs in a busy daycare environment.
• Maintained safe and appropriate dog-to-dog interactions.
• Assisted with food preparation and medication distribution.
• Bathed dogs and provided general canine care.
• Maintained cleanliness and organization throughout the facility.

• Assisted with daily facility operations and closing responsibilities.

• Answered incoming calls and took accurate pizza orders using menu knowledge and special-request details.
• Entered customer orders into point-of-sale system with attention to modifiers, addresses, and delivery instructions.
• Resolved order issues by clarifying items, correcting mistakes, and confirming customer satisfaction.
• Coordinated with kitchen staff to prioritize orders and maintain timely preparation during busy shifts.
• Maintained a clean work space while making varieties of pastas and salads