Payton Cole
Oconomowoc
Summary
Dedicated retail keyholder with expertise in customer service, employee training, and cash handling accuracy. Proven ability to enhance store operations and ensure a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Lead/Retail Keyholder
St. Vincent De Paul Store
Oconomowoc, WI
09.2020 - Current
- Supervised daily store operations, ensuring compliance with organizational policies and procedures.
- Trained and mentored new staff on customer service protocols and operational procedures.
- Managed cash register operations, maintaining accuracy in transactions and balancing end-of-day reports.
- Knowledge of many of the stores different departments.
- Resolved customer inquiries and complaints effectively, fostering a positive shopping experience.
- Opened and closed store at proper times for reliable services.
- Balanced cash registers at end of shift and filled out necessary reports.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Pushed, pulled and transported large loads and objects.
Kitchen Worker
Mobil
Jefferson, WI
06.2017 - 08.2020
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Cleaned and sanitized dishes and utensils.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Complied with all federal, state, and local regulations governing safe food handling practices within the kitchen environment.
- Learned other teammates' work tasks to train as backup.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Education
High School Diploma -
Oconomowoc High School
Oconomowoc, WI06-2018
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Customer service
- Cash handling
- Merchandise display
- Workplace safety
- Store maintenance
- Drawer counting
- Multitasking and prioritizing
Timeline
Lead/Retail Keyholder
St. Vincent De Paul Store
09.2020 - Current
Kitchen Worker
Mobil
06.2017 - 08.2020
High School Diploma -
Oconomowoc High School