Payton Dowdy
West Plain,Mo
Summary
Dynamic, detail-oriented professional with extensive experience as Medical Receptionist at Burton Creek Rural Clinic. Proven expertise in insurance verification and patient scheduling, bolstered by exceptional communication and problem-solving skills. Recognized for upholding HIPAA compliance while elevating patient satisfaction through effective conflict resolution and collaborative teamwork.
Overview
7
7
years of professional experience
Work History
Medical Receptionist
Burton Creek Rural Clinic
WEST PLAINS, MO
08.2023 - Current
- Verified insurance coverage for appointments and collected required co-payments.
- Greeted patients, checked them in, and updated information in computer system.
- Answered incoming calls, addressing inquiries from patients and medical offices.
- Maintained confidentiality of patient information per HIPAA regulations.
- Processed referrals for specialist care requested by physicians or patients.
- Executed data entry tasks related to billing and collections procedures.
Overnight Stocker and Receiver
Walmart
WEST PLAINS, MO
10.2021 - 01.2023
- Stocked shelves and rotated product according to code dates.
- Maintained accurate inventory records on all received items.
- Checked in merchandise, compared identifying information against receiving documents for accuracy.
- Processed returns quickly and accurately according to company standards.
Hostess Manager
Colton's Steakhouse
WEST PLAINS, MO
05.2020 - 04.2021
- Oversaw training of new hires in food safety protocols.
- Maintained a clean and organized work environment for the hostesses at all times.
- Managed inventory of supplies such as menus, condiments, linens.
Customer Service Representative
Jcpennys
WEST PLAINS, MO
05.2018 - 02.2019
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
WEST PLAINS HIGH SCHOOL
West Plains, MO05-2021
Skills
- Insurance verification
- Medical data entry
- Patient scheduling
- Referral processing
- HIPAA compliance
- Customer service
- Problem solving
- Time management
- Attention to detail
- Communication skills
- Conflict resolution
- Team collaboration
- Organizational skills
- Training new staff
Timeline
Medical Receptionist
Burton Creek Rural Clinic
08.2023 - Current
Overnight Stocker and Receiver
Walmart
10.2021 - 01.2023
Hostess Manager
Colton's Steakhouse
05.2020 - 04.2021
Customer Service Representative
Jcpennys
05.2018 - 02.2019
High School Diploma -
WEST PLAINS HIGH SCHOOL
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