- Avid Reader
- Crafting and DIY Projects
- Yoga
- Enjoy hobbies that combine physical activity with outdoor exploration
Payton Graham
810 Bay Drive ,IA
Summary
Driven Assistant Manager at YogaSix with a proven track record in enhancing customer satisfaction and boosting sales through innovative strategies. Excelled in team motivation and performance reviewing, demonstrating exceptional communication skills and a knack for conflict resolution. Achieved operational excellence by prioritizing employee engagement and customer service, significantly improving store performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
YogaSix
09.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Increased sales through effective merchandising strategies and targeted promotions.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily operations to maintain store cleanliness and organization.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
Perspire Sauna Studio
06.2022 - 09.2023
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Engaged with customers to effectively build rapport and lasting relationships.
- Enhanced customer satisfaction by providing personalized wellness recommendations based on individual needs and goals.
- Provided informative product demonstrations, resulting in increased customer interest and engagement.
- Boosted sales revenue through effective upselling of wellness products and services.
- Greeted customers and helped with product questions, selections, and purchases.
- Answered questions about store policies and addressed customer concerns.
Education
Bachelor of Arts - Psychology
Iowa State University
Ames Iowa 05-2026
Associate of Arts - Liberal Arts
Des Moines Area Community College
Ankeny 08-2024
Skills
- Team motivation
- Performance reviewing
- Schedule oversight
- Reporting and documenting
- Customer service and satisfaction
- Employee engagement
- Multitasking Abilities
- Conflict Resolution
- Communication Skills
- Marketing strategy
- Time management abilities
- Sales strategy
Interests
Timeline
Assistant Manager
YogaSix
09.2023 - Current
Sales Associate
Perspire Sauna Studio
06.2022 - 09.2023
Bachelor of Arts - Psychology
Iowa State University
Associate of Arts - Liberal Arts
Des Moines Area Community College
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