Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
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Payton Grispo

Grand Rapids,MI

Summary

Dynamic professional with a proven track record in problem-solving and client account management, honed at Kendra Scott and Michigan Sports Academy. Excelled in creating organized, customer-focused environments, adept at payment processing and conflict resolution. Demonstrates a friendly and outgoing demeanor, significantly enhancing customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work History

Sales Associate

Kendra Scott
Grand Rapids, MI
05.2024 - Current
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Handled customer complaints in a professional manner.
  • Processed credit card transactions quickly and securely.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Handled returns and exchanges according to company policies.

Camp Counselor

Michigan Sports Academy
Grand Rapids, MI
06.2022 - Current
  • Conferred with management to discuss and resolve participant complaints.
  • Oversaw design, construction and upkeep of recreation facilities and areas.
  • Administered first aid and notified emergency medical personnel.
  • Created an environment conducive to learning by implementing positive reinforcement strategies.
  • Tracked attendance, checking off present individuals.
  • Acted as ambassador for camp to families by communicating about camper's experience.
  • Introduced new arrivals to other participants, explained facility rules and encouraged participation.
  • Coordinated and led group activities for campers and counselors.

Utility Worker

Michigan Sports Academy
Grand Rapids, MI
01.2022 - Current
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Responded to customer inquiries via phone, email, and in person.
  • Scheduled and confirmed rentals for clients and staff.
  • Cleaned and maintained the lobby and common areas by restocking supplies and tidying up.
  • Processed customer payments using various payment methods such as credit cards, debit cards, checks and cash.
  • Answered customers' questions about products, prices, and availability.
  • Prepared daily reports on sales activity and stock levels for management review.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.

Education

High School Diploma -

Forest Hills Eastern
Grand Rapids, MI
05-2023

Skills

  • Problem-solving
  • Client account management
  • Store opening and closing
  • Conflict resolution
  • Friendly and outgoing
  • Payment processing
  • Money handling
  • Cleaning techniques

Affiliations

  • Reading
  • Staying active
  • In a fitness club called Chaarg
  • Small group coordinator for Chaarg

Accomplishments

  • Currently a part of MSU Tower Guard with a 120 volunteer hours goal
  • Enrolled in MSU Bailey Scholars program

Timeline

Sales Associate

Kendra Scott
05.2024 - Current

Camp Counselor

Michigan Sports Academy
06.2022 - Current

Utility Worker

Michigan Sports Academy
01.2022 - Current

High School Diploma -

Forest Hills Eastern

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Payton Grispo