Summary
Overview
Work History
Education
Skills
Timeline
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Payton Herbert

Houston,TX

Summary

Payton has 6 years in sales and team leadership experience as well as an extensive background in the performing arts. Using their strengths of empathy, connection, adaptability, and enrollment, they lead themselves and others to individual and collective success by balancing fun and diligent work in the incusive environments they foster. Highly energetic, they engage their peers and guests to produce positive results in revenue and team morale, ensuring consistent world-class experiences for guests and teammates, every opportunity in every role.

Overview

5
5
years of professional experience

Work History

Guest Experience Lead

Lululemon Athletica
06.2023 - Current
  • Ensures exceptional guest experience by assessing, determining and efficiently communicating the needs of the sales floor to associates through honest, empathetic feedback and performance management.
  • Employs their talent for connection and fun to build trust with peers creating a safe, inclusive work environment primed for tailored development pathways.
  • Develops business-driving, morale-boosting strategies, presents ideas clearly and enthusiastically in weekly leadership meetings, and enrolls associates to new strategies in creative, engaging weekly updates and daily check-ins.
  • Maintains budget organization and awareness of business supply needs to place weekly orders for workplace necessities and staff rewards


Key Leader

Lululemon Athletica
04.2022 - 06.2023
  • Identify and communicate needs of the sales floor to ensure every guest is attended to and satisfied with their experience.
  • Oversee the development of associates by providing empathetic, honest feedback and performance management
  • Employ understanding of business strategy and strength of fun to enroll associates in company and team policies and strategies
  • Maintain knowledge of both back and front of house operations to successfully lead floor shifts as well as inventory shifts.

Educator

Lululemon Athletica
06.2021 - 04.2022
  • Deliver exceptional guest experience through authentic connection and technical product education.
  • Maintain luxurious guest experience by initiating merchandise adjustments and contributing to floor cleanliness and organization.
  • Process transactions, exchanges, returns, and online orders with speed and accuracy.
  • Maintain optimum inventory accuracy through back of house processes including Omni orders, organization of backstock, and maintaining restock of floor inventory needs.

Sales Associate

Emerson Rose
08.2019 - 01.2021
  • Increased sales revenue by building strong relationships with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Maintained store cleanliness and organization by implementing and delegating weekly cleaning checklist.
  • Expanded customer base through brand awareness and curated weekly social media promotions.

Lead Dance Instructor

Tippi Toes
07.2019 - 01.2020
  • Fostered a positive learning environment, encouraging students ages 2-12 years to express themselves through dance in schools, studios, and community centers.
  • Devised engaging weekly lesson plans, activities, and skills benchmarks to ensure each student's individual development in ballet, jazz, tap, and hip-hop technique.
  • Ensured re-enrollment by establishing personal relationships with students and their families.
  • Lead public community lessons and seminars for prospective families to promote the Tippi Toes curriculum and fulfill the brand's mission of making performing arts education more accessible

Education

Bachelor of Arts - Musical Theater

University of Tulsa
Tulsa, OK

Skills

  • Exceptional communication
  • Vocal, acting, and public speaking expertise
  • Guest and internal escalation diffusing
  • Effective problem solving
  • Intentional, personalized relationship-building
  • Communicating with guests in English and Spanish

Timeline

Guest Experience Lead

Lululemon Athletica
06.2023 - Current

Key Leader

Lululemon Athletica
04.2022 - 06.2023

Educator

Lululemon Athletica
06.2021 - 04.2022

Sales Associate

Emerson Rose
08.2019 - 01.2021

Lead Dance Instructor

Tippi Toes
07.2019 - 01.2020

Bachelor of Arts - Musical Theater

University of Tulsa

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Payton Herbert