Payton Jones
Morton,MS
Summary
Dedicated individual with a strong mechanical aptitude and problem-solving skills. Demonstrated ability to deliver tailored solutions and maintain equipment for optimal performance. Committed to exceeding customer expectations through effective communication and timely service.
Overview
9
9
years of professional experience
Work History
Field Service Technician
H&E Equipment
Jackson, MS
06.2023 - 05.2026
- Diagnosed and repaired equipment malfunctions to ensure optimal performance and safety standards.
- Conducted routine maintenance on heavy machinery, enhancing reliability and extending equipment lifespan.
- Collaborated with clients to identify service needs, providing tailored solutions and improving customer satisfaction.
- Maintained accurate service records, ensuring compliance with company policies and industry regulations.
- Utilized diagnostic tools for troubleshooting complex mechanical issues, ensuring timely resolutions for clients' needs.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Discussed and recommended service options with customers and explained costs involved.
- Developed and implemented customized service plans to meet customer needs.
- Completed work orders, to include ordering and receiving parts, creating and closing purchasing orders, and creating warranty claims for company and customer owned equipment
E-4 / Specialist
MS Army National Guard
Carthage, MS
11.2017 - 11.2023
- Led initiatives to streamline communication among units, improving coordination during joint exercises and missions.
- Mentored junior solders on best practices in operational procedures, enhancing unit performance and effectiveness.
- Implemented new training programs for solders, leading to higher unit retention rates and better overall performance.
Service Technician
Trak Traders
Byram, MS
08.2022 - 06.2023
- Conducted routine maintenance checks, ensuring optimal performance of machinery and tools.
- Collaborated with team members to troubleshoot complex technical issues efficiently.
- Maintained accurate records of repairs and maintenance activities in internal tracking systems.
- Explained diagnostic findings to customers and outlined repair or service options.
- Provided exceptional customer service by communicating effectively about repair status and recommendations.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
Stribling EquipmentLLC
Richland, MS
08.2021 - 08.2022
- Diagnosed and repaired mechanical issues in various equipment, ensuring high operational efficiency.
- Conducted routine maintenance checks, proactively identifying potential issues before they escalated.
- Collaborated with team members to streamline repair processes, reducing turnaround times significantly.
- Developed and maintained comprehensive service documentation for accurate record-keeping and compliance.
- Utilized diagnostic tools effectively to analyze performance data and inform repair strategies.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Created and closed work orders
- Ordered parts and billed parts to jobs
Education
No Degree - Electrical Technology
East Central Community College
Decatur, MSHigh School Diploma -
Pisgah High School
Brandon, Ms05-2016
Skills
- Troubleshooting and repair
- Problem-solving
- Positive attitude
- Customer service
- Technical troubleshooting
- Mechanical aptitude
- Customer training
- Inventory management
- Repair and installation
- Electrical troubleshooting
- Work orders
- Work order management
- Workflow management
- Computer skills
- Filing Warranty Claims
Timeline
Field Service Technician
H&E Equipment
06.2023 - 05.2026
Service Technician
Trak Traders
08.2022 - 06.2023
Service Technician
Stribling EquipmentLLC
08.2021 - 08.2022
E-4 / Specialist
MS Army National Guard
11.2017 - 11.2023
No Degree - Electrical Technology
East Central Community College
High School Diploma -
Pisgah High School