Payton Linderman
Pinckney,MI
Summary
Recent graduate with a Bachelors in Business Administration and a concentration in Human Resource Management from Eastern Michigan University. Strong background in customer service with expertise in effective communication, problem-solving, training, and organization. Skilled in transformative leadership and uniting teams.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Essence Provisioning Center
Pinconning
07.2023 - Current
- Conducted deep cleaning of the facility, ensuring compliance with health and safety standards, which laid the groundwork for a successful operational transition during the establishment of the grow facility
- Assisted in developing operational protocols helping to optimize workflows and maintain a clean, organized environment for increased efficiency in daily operations
Senior Server
Cafe Zola Bistro
Ann Arbor, MI
11.2022 - 07.2024
- Took responsibility for training over thirty college students and consistently maintained a 20% or more tip rate through strong interpersonal skills and professionalism
- Collaborated with staff to ensure efficient operations and provided exceptional service, creating memorable dining experiences for guests
Assistant Manager
Edible Arrangements
Brighton, MI
02.2022 - 10.2022
- Managed scheduling, customer inquiries, complaints, and inventory tracking
- Contributed to operational strategy development to ensure efficient and productive operations
Internship
Bokeh Financial
Ypsilanti, MI
11.2021 - 06.2022
- Innovated through graphic design and marketing, and assisted with special projects
- Reviewed files for accuracy, and scanned and filed documents
Doordash Driver
Delivery Driver
Pinckney, MI
09.2019 - 02.2022
- Provided speedy and expert service for all special deliveries and needs, achieving a 100% completion rate out of 1,834 orders with a 4.98/5 customer rating, demonstrating strong time management
- Managed time efficiently to ensure timely delivery of packages and food orders, consistently meeting customer expectations for prompt service
Business Owner
Mystacandle
Brighton, MI
10.2020 - 12.2021
- Practiced mindfulness and managed perfectionism to drive growth and success
- Marketed unique candles through local farmers markets, Etsy, and social media platforms
Floral Clerk
Kroger
Brighton, MI
11.2017 - 08.2019
- Educated customers on proper care for flowers and plants, and maintained optimal inventory levels
- Managed orders from vendors, created customized floral arrangements, and organized supplies for demand forecasts
Education
Bachelors - Business Administration, Human Resource Management
Eastern Michigan University
Ypsilanti, MI04.2024
High School Diploma -
Brighton High School
Brighton, MI05.2019
Skills
- Operational planning
- Process Improvement
- Staff training
- Collaboration
- Organization
- Interpersonal Skills
- Scheduling and Coordinating
- Time Management
- Sales Monitoring
Extracurricularcommunityengagement
- Bokeh Financial Internship, Collaborated with CEO Jennifer Bacerella to coordinate a donation drive, successfully providing over $1,200 worth of essential supplies to 10 homeless shelters across Livingston, Wayne, and Washtenaw Counties., 12/21
- Volunteering, Volunteered for the Human Society in Howell, Michigan., 2012-2017
- Donations, Donated $1,000 worth of animal care needs to the Humane Society in Howell, Michigan., 07/17
- Fundraising, Helped raise and donated over $500 to the Detroit Animal Care Shelter., Organizational Change Project, Eastern Michigan, 04/24
- Fundraising, Helped raise and donated $500 to the Friends of Michigan., Organizational Change Project, Eastern Michigan, 04/24
Certification
- Certificate of Achievement, 40 hours Real Estate Fundamentals Course
Hobbies and Interests
- 500 Hour Yoga Certification 2024-Present
- Weight Training, 2021-Present
- Travel Volleyball, Team Detroit, Michigan Elite, Top Gun, 2012-2019
- Volleyball, Brighton High School, 2016-2018
Timeline
Assistant Operations Manager
Essence Provisioning Center
07.2023 - Current
Senior Server
Cafe Zola Bistro
11.2022 - 07.2024
Assistant Manager
Edible Arrangements
02.2022 - 10.2022
Internship
Bokeh Financial
11.2021 - 06.2022
Business Owner
Mystacandle
10.2020 - 12.2021
Doordash Driver
Delivery Driver
09.2019 - 02.2022
Floral Clerk
Kroger
11.2017 - 08.2019
- Certificate of Achievement, 40 hours Real Estate Fundamentals Course
Bachelors - Business Administration, Human Resource Management
Eastern Michigan University
High School Diploma -
Brighton High School
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