Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Payton Lorch

College Station,TX

Summary

Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.

Overview

6
6
years of professional experience

Work History

Assistant Manager

IHOP
Bryan, TX
11.2020 - Current
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Head Bartender

Star Cinema Grill
College Station, TX
04.2019 - 02.2021
  • Assigned bartenders to specific tasks and duties throughout the shift.
  • Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Maintained a clean work area with appropriate safety standards according to health regulations.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
  • Provided feedback on performance reviews for each bartender.

Education

High School Diploma -

Cypress Woods High School
Cypress, TX
05-2017

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Employee Performance Evaluations
  • Product and service knowledge
  • Task Delegation
  • Staff Supervision
  • Team motivation
  • Money Handling
  • Customer service and satisfaction
  • Orientation and training

Languages

English
Professional

Accomplishments

  • Quickly promoted to higher rolls within company.

Timeline

Assistant Manager

IHOP
11.2020 - Current

Head Bartender

Star Cinema Grill
04.2019 - 02.2021

High School Diploma -

Cypress Woods High School

Bachelor of Science - Psychology

Southern New Hampshire University
Payton Lorch