Payton Nix
Dallas,TX
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and continuously build clients trust, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
5
5
years of professional experience
Work History
Account Manager - B2B Business Development
Andrews Distributing
Allen, TX
11.2021 - Current
- Managed 150 accounts across DFW such as Specs, Total Wine, Goody Goody, Sigels, and independent liquor stores while selling a portfolio with over 1500 liquor and beer SKUs.
- Successfully resolved escalated issues, preventing potential loss of valuable buisness while maintaining positive relationships with all parties involved.
- Implemented creative marketing strategies that led to increased brand visibility and awareness among target customers, leading to increased sales.
- Developed an in-depth understanding of industry trends, enabling better anticipation of client needs and staying ahead of competitors.
- Nurtured long-term relationships with key accounts, resulting in abitity to sell in new items.
- Consistently met or exceeded quarterly sales targets by effectively managing accounts and improving their buisness.
- Contributed valuable input during team meetings, offering innovative ideas for driving growth of our liquor brands.
- Managed a diverse portfolio of clients, ensuring open communication and became their trusted advisor.
- Provided exceptional customer service, consistently exceeding client expectations and fostering loyalty.
Sales Support Specialist
Andrews Distributing
Allen, TX
11.2019 - 11.2021
- Sold, serviced, and maintained over 900 beer SKUs at the largest grocery store chains in DFW.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client satisfaction rate by providing exceptional customer service and anticipating client needs.
- Assisted customers with sales needs such as inventory and shipping questions.
- Coordinated responses and resources to handle special client requests.
- Learned and frequently used our sales systems to inventory, project, and place accurate orders benifiting all involved parties.
Education
Buisness
Blinn College
Bryant, TxSkills
- Account management
- Customer service
- Teamwork and collaboration
- Client relationship management
- Relationship building
- Strategic planning
- Issue resolution
Timeline
Account Manager - B2B Business Development
Andrews Distributing
11.2021 - Current
Sales Support Specialist
Andrews Distributing
11.2019 - 11.2021
Buisness
Blinn College