Payton Roback
Cleveland ,OH
Summary
Enthusiastic service industry professional with experience in creating innovative cocktails and managing busy bar settings. Possesses a thorough knowledge of spirits and beer, excellent multitasking and problem-solving skills, and a passion for creating an enjoyable environment for guests. Highly organized and able to handle multiple tasks in a fast-paced environment with a commitment to professionalism and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Specialist
Rise
Lakewood, OH
05.2025 - Current
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored new budtenders on product knowledge and customer service techniques.
- Managed inventory control, optimizing stock levels to reduce waste and enhance efficiency.
- Developed and implemented training programs to improve team performance and product expertise.
Bartender
One Star Bar
Lakewood, OH
05.2023 - 05.2025
- Mixes and serves beverages according to established recipes and customer preferences.
- Maintains cleanliness of bar area, ensuring compliance with health and safety regulations.
- Assists in inventory management by tracking stock levels and placing orders as needed.
- Provides exceptional customer service, addressing inquiries and resolving issues promptly.
Bartender
Game On
Lakewood, Ohio
08.2020 - 05.2023
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Completed POS transactions, returning currency, coin, and payment cards to patrons.
- Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.
- Checked customer identification to verify age requirements for alcohol purchases.
Nursing Assistant
Cleveland Clinic
Cleveland, Ohio
05.2020 - 10.2022
- Assisted nurses with patient care activities such as vital sign monitoring, ambulation, and hygiene.
- Answered patient call lights and performed timely services to enhance physical well-being of patients.
- Monitored vitals signs, glucose levels, and other indicators of health status regularly.
- Provided assistance with daily living activities like eating or bathing when necessary.
- Supported ADL management related to bathing, dressing, and basic hygiene.
- Took and recorded temperatures, blood pressure and other vital signs.
- Transferred and assisted patients with mobility using various methods.
- Maintained a clean and safe environment for patients.
- Assisted at meal times with cutting up food and feeding patients.
- Responded quickly to emergency situations while maintaining professionalism at all times.
- Kept patients' rooms clean and orderly by making beds and wiping down high-touch surfaces.
- Assisted in preparing rooms for incoming patients by stocking supplies and ensuring cleanliness standards were met.
Bartender/Server
Bakersfield
Columbus, Ohio
10.2018 - 03.2020
- Developed strong working relationships with customers and staff.
- Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
- Kept bar organized and clean during busy hours.
- Handled cash drawer accurately throughout shift including opening and closing out register each day.
- Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
- Provided friendly customer service by greeting customers as they arrived at the bar and making recommendations based on their preferences.
- Performed all cleaning duties before, during and after shift including sanitizing bar surfaces.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
Nursing Assistant
Grant Medical Center, OhioHealth
Columbus, Ohio
01.2015 - 2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma - undefined
Licking Valley
Newark, Ohio05.2013
Skills
- Salesmanship
- Patience and Tolerance
- Cleanliness and Hygiene
- Decision Making
- Strong Multitasking
- Menu Knowledge
- Excellent Communication
- Adaptability
- Patient confidentiality
- Clinical assessment
Certification
CPR
Timeline
Patient Care Specialist
Rise
05.2025 - Current
Bartender
One Star Bar
05.2023 - 05.2025
Bartender
Game On
08.2020 - 05.2023
Nursing Assistant
Cleveland Clinic
05.2020 - 10.2022
Bartender/Server
Bakersfield
10.2018 - 03.2020
Nursing Assistant
Grant Medical Center, OhioHealth
01.2015 - 2019
High School Diploma - undefined
Licking Valley