Payton Silvis
Redding,CA
Summary
Business minded professional with a upbeat, positive attitude and proven skills in establishing rapport with patients. Motivated to maintain patient satisfaction and contribute to company success.
Overview
5
5
years of professional experience
Work History
Surgery Coordinator
Shasta ENT Specialists
Redding, CA
01.2024 - Current
- Schedule surgery patients according to availability and urgency with Mercy Surgery Center and Shasta Regional Medical Center.
- Obtain signatures for completed surgery consent and HIPAA forms from patients.
- Educate patients on surgery preparation requirements and post-operative care process.
- Inform patients of payment policies, verified insurance benefits, calculate patient portion, collect surgery deposits.
- Processed pre-authorizations from payers.
- Call in postoperative surgery medications to patients pharmacies.
Dental Receptionist and Treatment Coordinator
Redding Dental Arts
Redding, CA
04.2022 - 08.2023
- Schedule patient hygiene and treatment appointments, effectively handle cancellations and last-minute adjustments.
- Monitor accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Present consent forms and treatment plans to patients concerning fillings, crowns, extractions, or root canals.
- Send referral and x-ray documentation to other specialty practices.
- Assist the dental assistants by rooming patients and documenting probe measurements.
Surgery Coordinator
Shasta ENT Specialists
Redding, CA
04.2020 - 12.2021
- Schedule surgery patients according to availability and urgency with Mercy Surgery Center and Shasta Regional Medical Center.
- Obtain signatures for completed surgery consent and HIPAA forms from patients.
- Educate patients on surgery preparation requirements and post-operative care process.
- Inform patients of payment policies, verified insurance benefits, calculate patient portion, collect surgery deposits.
- Processed pre-authorizations from payers.
- Call in postoperative surgery medications to patients pharmacies.
Receptionist and New Patient Referral Coordinator
Shasta ENT Specialists
Redding, CA
01.2019 - 04.2022
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Scheduled patients according to availability and urgency.
- Created and maintained patient referral log and referral fax sheet to manage 60 incoming and outgoing referrals weekly.
- Ordered CT, MRI, X-Ray reports from Imaging offices.
- Assisted the medical assistants by cleaning instruments and rooming patients.
Education
Some College (No Degree) - Small Business Administration And Management
Shasta College
Redding, CASkills
- Excels in Customer Service
- Ambitious Team Leader
- Strong communicator
- Records management
- Multi task management
- Problem Solver
- Detail-oriented
- Quick learner
- Honest and Dependable
Timeline
Surgery Coordinator
Shasta ENT Specialists
01.2024 - Current
Dental Receptionist and Treatment Coordinator
Redding Dental Arts
04.2022 - 08.2023
Surgery Coordinator
Shasta ENT Specialists
04.2020 - 12.2021
Receptionist and New Patient Referral Coordinator
Shasta ENT Specialists
01.2019 - 04.2022
Some College (No Degree) - Small Business Administration And Management
Shasta College
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