Payton Smith
Springfield,MO
Summary
Dynamic and customer-focused professional with a proven track record at Hotel Vandivort, excelling in delivering exceptional service and fostering strong relationships. Skilled in cash register operation and problem-solving, I enhance guest experiences through effective time management and a courteous demeanor, ensuring satisfaction in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Theatre Usher
Presley'S Country Jubilee
05.2025 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Aided in crowd control efforts, ensuring efficient entry and exit procedures were followed by all attendees.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
Ground Crew Worker
Chopper Charter
03.2024 - 08.2025
- Enhanced ground crew efficiency by implementing streamlined communication protocols between team members.
- Ensured proper fueling procedures were followed, resulting in optimal fuel consumption and reduced costs for airlines.
- Facilitated smoother workflow within the ground crew team by taking initiative to resolve scheduling conflicts and coordinating shift rotations.
- Maintained smooth airport operations through diligent monitoring of weather conditions and timely updates to relevant parties.
Server/Hostess
Hotel Vandivort
09.2024 - 05.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Store Associate
State Park Marina
05.2022 - 08.2024
- Greeted customers, helped locate merchandise, signed people up for boats, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Coffee Barista
7 Brew
07.2022 - 04.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Cleaned counters, machines, utensils, and floors daily.
- Handled cash transactions accurately, maintaining accountability for daily register balances.
- Controlled line and crowd with quick, efficient service.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Education
Bachelor of Science - Marketing And Advertising
Missouri State University
Springfield, MO05-2028
High School Diploma -
Branson High School
Branson05-2024
Skills
- Cash register operation
- Professional appearance
- Banquets and catering
- Trained in food safety guidelines
- Strong interpersonal skills
- Courteous and professional demeanor
- Problem-solving
- Customer service
- Time management
- Customer requests
Timeline
Theatre Usher
Presley'S Country Jubilee
05.2025 - Current
Server/Hostess
Hotel Vandivort
09.2024 - 05.2025
Ground Crew Worker
Chopper Charter
03.2024 - 08.2025
Coffee Barista
7 Brew
07.2022 - 04.2024
Store Associate
State Park Marina
05.2022 - 08.2024
Bachelor of Science - Marketing And Advertising
Missouri State University
High School Diploma -
Branson High School
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