Summary
Work History
Education
Skills
Accomplishments
Interests
Timeline
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Payton Spell

Crawfordville,FL

Summary

Dynamic host with exceptional customer service skills at Southern Ale House, adept at managing reservations and seating arrangements. Recognized for enhancing guest experiences through effective communication and teamwork. Proven ability to thrive in high-pressure environments while maintaining a professional appearance and attention to detail. Committed to fostering a welcoming atmosphere for all guests.

Work History

Host

Southern Ale House
Tuscaloosa, AL
05.2025 - 07.2025
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation system, coordinating seating arrangements efficiently.
  • Assisted in maintaining cleanliness and organization of dining area.
  • Provided menu information and answered guest inquiries promptly.
  • Collaborated with waitstaff to ensure seamless service flow.
  • Monitored dining room for guest needs, facilitating timely assistance.
  • Contributed to positive dining experience through attentive service and communication skills.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.

Education

Graduating Highschool May 2026 - Patient Care Technician

Wakulla High School
Crawfordville, FL
01-2026

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • Server support
  • Telephone reception
  • Reservations
  • Table assignment coordination
  • Seating arrangements
  • Reservation coordination
  • First aid training

Accomplishments

  • Resolved product issue through consumer testing.
  • Documented and resolved the issue which led to a calm and understanding customer.

Interests

  • I like working with my hands and fixing things
  • Cooking
  • Offering time and support to shelters for the homeless, women, and animals
  • Youth mentor, providing guidance and support to empower the next generation of leaders
  • Baking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gym Workouts

Timeline

Host

Southern Ale House
05.2025 - 07.2025

Graduating Highschool May 2026 - Patient Care Technician

Wakulla High School