Summary
Overview
Work History
Education
Skills
Certifications Education
Timeline
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Payton Therien

Fayetteville,NC

Summary

Dedicated U.S. Army veteran with a distinguished record of achievement in Signal Support Systems. Transitioning to civilian life to pursue a rewarding career in IT, leveraging a solid foundation in cybersecurity and information assurance. Currently enrolled in the B.S. Cybersecurity and Information Assurance program at WGU. Recognized for a tireless work ethic, professionalism, and friendly demeanor. Eager to contribute to a dynamic company, achieve financial stability, and maintain a healthy work-life balance while continuously growing and learning. Skilled Technician with over 4 years of experience in troubleshooting, customer service, and analytics. Demonstrated excellence in Communication Security compliance, evidenced by zero work loss days.

Overview

4
4
years of professional experience
2
2
years of post-secondary education

Work History

Tier 2 Helpdesk Technician

Microtech
02.2024 - Current
  • Quickly adapted to civilian IT environment after transitioning from the military, leveraging extensive experience with Army computer systems.
  • Demonstrated exceptional proficiency and dedication, earning administrative access within weeks of joining.
  • Provided exemplary technical support for desktops, laptops, printers, and peripherals, ensuring minimal downtime and high user satisfaction.
  • Collaborated effectively with team members to troubleshoot complex technical issues, demonstrating strong problem-solving skills.
  • Maintained a friendly and professional demeanor, fostering positive relationships with colleagues and clients.

Signal Support Systems Specialist

United States Army
02.2020 - 02.2024
  • Rapidly progressed from entry-level technician to First-Line Supervisor within two years, overseeing a team of up to 14 personnel.
  • Earned recognition as Distinguished Honor Graduate in Basic Leadership Course, receiving 'exceeded standards' evaluations for leadership and critical thinking.
  • Provided comprehensive training and mentorship to junior personnel, facilitating their professional development and career advancement.
  • Successfully managed terminal devices, satellite communication equipment, and battlefield signal support systems, ensuring operational readiness at all times.

Cybersecurity Intern

Network Enterprise Center (NEC)
08.2023 - 11.2023
  • Played a pivotal role in managing servers, switches, and routers, gaining hands-on experience in network administration and cybersecurity.
  • Developed and documented comprehensive procedures for system operations and security protocols, contributing to operational efficiency.
  • Conducted thorough vulnerability assessments and assisted in implementing remediation measures to enhance system security.
  • Collaborated closely with cybersecurity professionals to analyze and respond to security incidents, demonstrating strong teamwork and communication skills.

Education

Bachelor of Science - B.S in Cybersecurity And Information Assurance

Western Governor University
Salt Lake City, UT
07.2025 - Current

Associate of Science -

John Wood Community College
Quincy, IL
01.2014 - 05.2017

High School Diploma -

Quincy Senior High School
Quincy, IL
05.2001 -

Skills

Hardware and Software Installation

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Certifications Education

  • Secret Security Clearance
  • CompTIA A+, Network+, and Security+ Certifications
  • Bachelor of Science in Cybersecurity and Information Assurance (In Progress) - Western Governors University (WGU)
  • Associate of Science in [Your Field of Study] - John Wood Community College, Quincy, IL (2022)
  • High School Diploma - Quincy High School, Quincy, IL (2017)

Timeline

Bachelor of Science - B.S in Cybersecurity And Information Assurance

Western Governor University
07.2025 - Current

Tier 2 Helpdesk Technician

Microtech
02.2024 - Current

Cybersecurity Intern

Network Enterprise Center (NEC)
08.2023 - 11.2023

Signal Support Systems Specialist

United States Army
02.2020 - 02.2024

Associate of Science -

John Wood Community College
01.2014 - 05.2017

High School Diploma -

Quincy Senior High School
05.2001 -

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Payton Therien