Payton Therien
Fayetteville,NC
Summary
Dedicated U.S. Army veteran with a distinguished record of achievement in Signal Support Systems. Transitioning to civilian life to pursue a rewarding career in IT, leveraging a solid foundation in cybersecurity and information assurance. Currently enrolled in the B.S. Cybersecurity and Information Assurance program at WGU. Recognized for a tireless work ethic, professionalism, and friendly demeanor. Eager to contribute to a dynamic company, achieve financial stability, and maintain a healthy work-life balance while continuously growing and learning. Skilled Technician with over 4 years of experience in troubleshooting, customer service, and analytics. Demonstrated excellence in Communication Security compliance, evidenced by zero work loss days.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Tier 2 Helpdesk Technician
Microtech
02.2024 - Current
- Quickly adapted to civilian IT environment after transitioning from the military, leveraging extensive experience with Army computer systems.
- Demonstrated exceptional proficiency and dedication, earning administrative access within weeks of joining.
- Provided exemplary technical support for desktops, laptops, printers, and peripherals, ensuring minimal downtime and high user satisfaction.
- Collaborated effectively with team members to troubleshoot complex technical issues, demonstrating strong problem-solving skills.
- Maintained a friendly and professional demeanor, fostering positive relationships with colleagues and clients.
Signal Support Systems Specialist
United States Army
02.2020 - 02.2024
- Rapidly progressed from entry-level technician to First-Line Supervisor within two years, overseeing a team of up to 14 personnel.
- Earned recognition as Distinguished Honor Graduate in Basic Leadership Course, receiving 'exceeded standards' evaluations for leadership and critical thinking.
- Provided comprehensive training and mentorship to junior personnel, facilitating their professional development and career advancement.
- Successfully managed terminal devices, satellite communication equipment, and battlefield signal support systems, ensuring operational readiness at all times.
Cybersecurity Intern
Network Enterprise Center (NEC)
08.2023 - 11.2023
- Played a pivotal role in managing servers, switches, and routers, gaining hands-on experience in network administration and cybersecurity.
- Developed and documented comprehensive procedures for system operations and security protocols, contributing to operational efficiency.
- Conducted thorough vulnerability assessments and assisted in implementing remediation measures to enhance system security.
- Collaborated closely with cybersecurity professionals to analyze and respond to security incidents, demonstrating strong teamwork and communication skills.
Education
Bachelor of Science - B.S in Cybersecurity And Information Assurance
Western Governor University
Salt Lake City, UT 07.2025 - Current
Associate of Science -
John Wood Community College
Quincy, IL 01.2014 - 05.2017
High School Diploma -
Quincy Senior High School
Quincy, IL 05.2001 -
Skills
Hardware and Software Installation
Incident Ticket Management (REMEDY, Service Now)
Security Compliance (DISA STIGS, ACAS reports)
Network Administration (servers, switches, routers)
Technical Training and Documentation
Problem Solving and Critical Thinking
User Training
Certifications Education
- Secret Security Clearance
- CompTIA A+, Network+, and Security+ Certifications
- Bachelor of Science in Cybersecurity and Information Assurance (In Progress) - Western Governors University (WGU)
- Associate of Science in [Your Field of Study] - John Wood Community College, Quincy, IL (2022)
- High School Diploma - Quincy High School, Quincy, IL (2017)
Timeline
Bachelor of Science - B.S in Cybersecurity And Information Assurance
Western Governor University
07.2025 - Current
Tier 2 Helpdesk Technician
Microtech
02.2024 - Current
Cybersecurity Intern
Network Enterprise Center (NEC)
08.2023 - 11.2023
Signal Support Systems Specialist
United States Army
02.2020 - 02.2024
Associate of Science -
John Wood Community College
01.2014 - 05.2017
High School Diploma -
Quincy Senior High School
05.2001 -