Payton Truelove
Acworth,GA
Summary
Dedicated customer service professional with proven skills in relationship building and conflict resolution. Known for reliability and teamwork, consistently enhancing customer satisfaction in fast-paced environments. Excellent at working with people of all ages and a faster-learner who is eager to learn new skills and contribute to a positive customer experience.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Cashier
Publix Supermarkets Store
Woodstock, GA
09.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing accurate information and product recommendations.
- Managed cash register operations, ensuring balanced drawers at the end of shifts.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Collaborated with team members to streamline service during peak hours, improving workflow efficiency.
- Learned duties for various positions and provided backup at key times.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Lifeguard Manager
Swim Atlanta Pool Management
Roswell, GA
04.2023 - Current
- Supervised daily operations, ensuring adherence to safety protocols and efficient pool management.
- Trained and mentored lifeguard staff, enhancing team performance and safety awareness.
- Developed and implemented training programs, improving lifeguard readiness and emergency response skills.
- Conducted regular evaluations of staff performance, providing constructive feedback for continuous improvement.
- Collaborated with management to design facility schedules, optimizing resource allocation and operational efficiency.
- Monitored compliance with health regulations, ensuring safe swimming environments for patrons.
- Resolved customer concerns promptly, fostering positive relationships and maintaining high satisfaction levels among patrons.
- Tested and maintained water quality with periodic sampling.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
Dance Head Coach and Choreographer
E.T Booth Middle School
Woodstock, GA
04.2025 - 02.2026
- Developed and implemented training programs enhancing athletes' skills and teamwork.
- Led practice sessions, fostering a competitive yet supportive environment for young student-athletes.
- Mentored assistant coaches, promoting professional growth and consistency in coaching methodologies.
- Organized fundraising events, strengthening community engagement and support for athletic programs.
- Maintained strong relationships with athletes, parents, and school administrators for program support and success.
- Managed successful recruitment efforts, attracting top talent to the program.
Education
High School Diploma -
Etowah High School
Woodstock, GASkills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Time management
- Multitasking and organization
- Team collaboration
- Relationship building
Certification
CPR certified - American Red Cross (Expires: 04/2027)
Timeline
Dance Head Coach and Choreographer
E.T Booth Middle School
04.2025 - 02.2026
Customer Service Cashier
Publix Supermarkets Store
09.2024 - Current
Lifeguard Manager
Swim Atlanta Pool Management
04.2023 - Current
High School Diploma -
Etowah High School