Pualei Dilliner
Brighton,CO
Summary
Versatile and adaptable professional consistently excelling in various fields. Demonstrates a natural ability to quickly grasp new concepts and eagerly expands skill set. Takes on leadership roles and contributes to team and organizational success with innovative problem-solving approach.
Overview
4
4
years of professional experience
Work History
Installed Sales Coordinator
Lowe's Home Improvement
Aurora, Colorado, US
09.2016 - 10.2017
- Sold, scheduled, and coordinated installations for lighting, appliances, plumbing, flooring, and countertops
- Facilitated swift processes through effective communication with clients, vendors, contractors.
- Informed clients about installation timelines with regular calls and emails.
- Managed paperwork and electronic files for clients using Microsoft Office and Google Docs
- Collaborated with department sales teams to coordinate and boost sales
- Cultivated networks among departments, clients, vendors, and contractors.
Customer Service Associate
Lowe's Home Improvement
Aurora, Colorado, US
07.2016 - 09.2016
- Processed returns and sales for customers
- Assisted customers with finding products in the store
- Prepared orders for pick-up
- Answered telephone calls to answer customer questions
- Contacted other Lowe's stores to further assist customers when needed
- Coordinated with store managers and supervisors to improve customer service desk
- Promoted to Installed Sales department for a pay increase and title change
Bakery Clerk
King Soopers
Aurora, CO
12.2015 - 08.2016
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
- Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Shift Supervisor
Menchie's Frozen Yogurt
Aurora, Colorado, US
12.2013 - 11.2015
- Supervised, trained, and supported team members to accelerate store development
- Coordinated with store managers to improve business practices
- Ensured quality control by preparing cold and hot foods according to health department standards and keeping work areas clean
- Counted inventory and placed orders for all store products and merchandise
- Inspected equipment and repaired parts whenever needed
- Managed money including transactions with customers and depositing daily money drops to the store bank account
- Assisted customers by providing knowledge of products and hands-on help
- Began training for management positions
Education
N/A - Business Management
Community College of Aurora
Aurora, COHigh School Diploma - General Education
W.C. Hinkley High School
Aurora, Colorado05.2012
Skills
- Customer Service
- Leadership & Team Management
- Microsoft Office
- Communication
- Critical Thinking
- Problem Solving
- Creativity
- Innovation
- Conflict Resolution
- Detail-Oriented
Timeline
Installed Sales Coordinator
Lowe's Home Improvement
09.2016 - 10.2017
Customer Service Associate
Lowe's Home Improvement
07.2016 - 09.2016
Bakery Clerk
King Soopers
12.2015 - 08.2016
Shift Supervisor
Menchie's Frozen Yogurt
12.2013 - 11.2015
High School Diploma - General Education
W.C. Hinkley High School
N/A - Business Management
Community College of Aurora