Pearl Cano
San Antonio
Summary
Experienced customer service professional with a strong self-motivation to excel in delivering exceptional service. Expert problem solving and attention to detail. Effective communication and organizational abilities to enable hands on team building and top-notch customer support, dedicated to ensuring customer satisfaction and positive feedback.
Overview
11
11
years of professional experience
Work History
Office Manager
Crash Champions
09.2024 - Current
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions for 4 Crash Championships locations
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Created a structured work environment to ensure we closing files correctly and efficiently
- Provided help in every department with my years of experience and knowledge in the automotive industry
- Collaborated with upper management to ensure enforcement of PPE and other safety standards.
- Maintained work flow by working with customers and capturing repair jobs
Office Manager
Caliber Collision
12.2019 - 08.2023
- Overlooked all time clocks ensuring team was paid out correct amount of hours
- Daily safety walks correcting any possible violations and filing filled out logs
- Ordered all shop supplies and materials
- Managed all accounts receivable keeping all debt within a 15-day period
- Overlooked all accounts payable ensuring all statements stayed current and corrected any past due invoices
- All 'ready' car RO's turned into me for G2G process - overall check of file ensuring everything is done correctly and proof of payment is verified in payment portals and attachments for adjusted claims
- All 'car gone' files turned into me for final check and closing ensuring DNC at 0 for end of week
- Planned weekly team engagement encouraging everybody participates and helps build shop culture
- Managed and scheduled all i-Car classes ensuring all Techs/SA/GM stayed certified
- Team player- helped in all departments when needed front desk, checking in and handing out parts, customer walk arounds etc
Customer Service Consultant
Procare Collision
10.2017 - 11.2019
- Handled all customer relations and check-in process
- Effectively prepared files for closing by making sure all balances were accounted for and clearing exception
- Kept the customer informed throughout the repair process
- Secured surveys for performance measurement and insurance partners while maintaining above a 93% CSI
- Collected all receivable accounts for any past due repair orders
- Handled all warranties for guests as a top priority
Customer Service Rep/ Call Center
Spectrum
09.2016 - 08.2017
- Handled calls for customer inquiries and service issues in high volume environment
- Effectively handled between 50-70 calls a day
- Maintained excellent phone presence while helping customers find solutions or get routed to the best department
- Trained over 100 new employees
Cashier/ Manager Trainee
Little Ceasar's
09.2014 - 09.2016
Education
High School -
Holmes High School
01.2015
Skills
- Customer service
- Microsoft Office
- CCC1
- Mitchell Repair Center
- ARMS
- Express Repair Link
- Payroll
- CARE
- Accounts Receivable
- Accounts Payable
- G2G/ R2R process
- Safety Management-GMG Envirosafe
- I-Car Management
- Axalta ordering
- USAA
- Liberty Mutual
- Farmers
- Allstate
- State farm Payment portals
- Cash Handling
- Bank deposits
- Creating Shop Culture
Timeline
Office Manager
Crash Champions
09.2024 - Current
Office Manager
Caliber Collision
12.2019 - 08.2023
Customer Service Consultant
Procare Collision
10.2017 - 11.2019
Customer Service Rep/ Call Center
Spectrum
09.2016 - 08.2017
Cashier/ Manager Trainee
Little Ceasar's
09.2014 - 09.2016
High School -
Holmes High School
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