PEARL GUEVARA
San Antonio
Summary
Results-driven Business Analyst with expertise in SQL and Power BI, honed at South Texas Radiology Imaging Center. Proven track record in enhancing operational efficiency through data analysis and process improvement. Adept at translating complex requirements into actionable insights, fostering collaboration, and training users to maximize system effectiveness.
Overview
13
13
years of professional experience
Work History
BUSINESS ANALYST
South Texas Radiology Imaging Center
02.2023 - Current
- Collaborated with stakeholders to gather requirements and translate needs into actionable specifications.
- Analyzed business processes, identified inefficiencies, and developed functional specifications for system improvements, resulting in enhanced operational efficiency.
- Collaborated with stakeholders to define business needs, leading to improved process efficiency.
- Translate requirements into functional specs for development, ensuring system effectiveness.
- Utilize SQL and Power BI for data extraction, delivering actionable insights.
- Monitored system performance post-implementation, ensuring realization of expected benefits.
- Train users on new systems, boosting operational proficiency.
INFORMATION TECHNOLOGY SUPPORT ASSISTANT
DataSearch Inc.
03.2020 - 02.2023
- Monitored and coordinated operation of computer hardware, software, and peripherals to achieve optimal functionality.
- Executed moderately complex IT support tasks to ensure seamless delivery of technology services.
- Facilitated onboarding process for new clients by providing necessary training and support.
- Delivered monthly performance reports to clients, providing insights into service usage and outcomes.
OPERATIONS PERFORMANCE ANALYST
Vanguard Health Systems/Conifer Health Solutions
09.2017 - 03.2020
- Loaded and analyzed daily files to ensure data accuracy across all facilities.
- Created monthly reports to provide clients with insights on performance and trends.
- Reviewed inventory to identify and resolve bad debt discrepancies.
- Participate in onboarding clients.
SUPPORT OPERATIONS
Vanguard Health Systems/Conifer Health Solutions
09.2016 - 09.2017
- Developed macros to automate processes, reducing time spent on repetitive tasks.
- Analyzed accounts to identify issues and implement effective resolutions.
- Performed account reconciliation and data management using Excel.
- Gathered and organized documentation for client audits.
EVENT MARKETING
Gonzaba Medical Group
11.2015 - 04.2016
- Crafted promotional strategies for events to maximize reach and engagement.
- Coordinated RSVPs for scheduled events, ensuring accurate attendance records.
- Ensured customer confidentiality while confirming venue details.
OFFICE ASSISTANT/RECEPTIONIST
Vanguard Health Systems/Conifer Health Solutions
06.2013 - 04.2015
- Managed front office duties, including supply ordering, inventory level assessment, and demand anticipation.
- Distributed communications to staff and management, ensuring timely updates and information flow.
- Assisted Collector during peak call times, facilitating efficient customer interactions.
COLLECTOR
Vanguard Health Systems/Conifer Health Solutions
03.2013 - 06.2013
- Managed collection processes for outstanding patient accounts.
- Collected payments in accordance with established protocols and guidelines, ensuring compliance and client satisfaction.
- Communicated with patients regarding payment arrangements and inquiries.
- Explained clients' Explanation of Benefits (EOB), clarifying deductibles, coinsurance, and copayments to enhance understanding and facilitate payment.
- Utilized billing software to track payment status and account information.
Education
BACHELOR OF APPLIED SCIENCE - INFORMATION TECHNOLOGY
Texas A & M
San Antonio, Texas12-2022
ASSOCIATE OF APPLIED SCIENCE - NETWORK ADMINISTRATION
San Antonio College
San Antonio, Texas05-2020
Master of Science - Business Analytics and Artificial Intelligence
The University of Texas Rio Grande Valley
Edinburg, TX04-2026
Skills
- Business analysis
- Requirements gathering
- Data analysis and visualization
- Power BI and Power Automate
- SQL and Excel
- Performance monitoring
- Natural language processing
- Microsoft Office applications
- SharePoint management
Languages
English
Timeline
BUSINESS ANALYST
South Texas Radiology Imaging Center
02.2023 - Current
INFORMATION TECHNOLOGY SUPPORT ASSISTANT
DataSearch Inc.
03.2020 - 02.2023
OPERATIONS PERFORMANCE ANALYST
Vanguard Health Systems/Conifer Health Solutions
09.2017 - 03.2020
SUPPORT OPERATIONS
Vanguard Health Systems/Conifer Health Solutions
09.2016 - 09.2017
EVENT MARKETING
Gonzaba Medical Group
11.2015 - 04.2016
OFFICE ASSISTANT/RECEPTIONIST
Vanguard Health Systems/Conifer Health Solutions
06.2013 - 04.2015
COLLECTOR
Vanguard Health Systems/Conifer Health Solutions
03.2013 - 06.2013
BACHELOR OF APPLIED SCIENCE - INFORMATION TECHNOLOGY
Texas A & M
ASSOCIATE OF APPLIED SCIENCE - NETWORK ADMINISTRATION
San Antonio College
Master of Science - Business Analytics and Artificial Intelligence
The University of Texas Rio Grande Valley