Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

Pearl Mattison

Las Vegas,NV

Summary

Dynamic professional with a proven track record at Walmart, excelling in customer service and team leadership. Expert in complaint resolution and fostering positive relationships, significantly enhancing customer satisfaction and team efficiency. Skilled in retail sales and staff training, I bring a high-energy attitude and a commitment to professional excellence.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Walmart
08.2022 - 06.2024
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved accounting, service and delivery concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Trained staff on operating procedures and company services.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Team Leader

Walmart
03.2020 - 09.2022
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.

Cashier

Walmart
09.2019 - 03.2020
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Responded promptly to requests for assistance, spills and customer inquiries.

Childcare and Activities Coordinator

Westside Kinship Support Services
05.2004 - 06.2019
  • Developed and implemented themes and activities for children between ages of Number and Number.
  • Maintained and ordered supplies for activities.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Conducted clinical observations in classroom and during activities, noting emotional, and behavioral health.
  • Partnered across departments to run smooth, professional events and activities.

Education

Certified Nursing Assistant - Medical Technology

American Red Cross
San Bernardino, CA
08.1994

High School Diploma - Gender Studies/Accounting

Patterson Co-op High School
Dayton, OH
06.1992

Skills

  • Complaint resolution
  • Retail store support
  • Staff education and training
  • Warehousing functions
  • Office equipment proficiency
  • Retail sales customer service
  • Filing
  • Credit card payment processing
  • Refunds processing
  • High-energy attitude
  • Multi-line phone talent
  • Tracking complaints
  • Follow-up skills
  • Prioritization
  • Positive and professional

Certification

First Aid/CPR Adult and Toddler

Basic Life Skills

Food Handlers Card

Timeline

Customer Service Representative

Walmart
08.2022 - 06.2024

Team Leader

Walmart
03.2020 - 09.2022

Cashier

Walmart
09.2019 - 03.2020

Childcare and Activities Coordinator

Westside Kinship Support Services
05.2004 - 06.2019

Certified Nursing Assistant - Medical Technology

American Red Cross

High School Diploma - Gender Studies/Accounting

Patterson Co-op High School

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Pearl Mattison