PEARL VERDOZA
PEORIA,AZ
Summary
Adept at patient flow management and bilingual communication, I significantly enhanced clinic efficiency, My expertise in medical database management and professional communication, coupled with a proven track record in staff training and patient satisfaction, positions me as a valuable asset to any healthcare team.
Overview
16
16
years of professional experience
Work History
SUPERVISOR
CLEAR VISION OPHTHALMOLOGY
05.2022 - Current
- Overseeing daily clinic flow
- Accounts payable
- Surgery Scheduling
- Ophthalmic testing
- Taking optical orders & submitting claims to vision plans
- Monitoring patient retention
PARTNER SUPPORT SPECIALIST * SUPERVISOR
VEYO
11.2021 - 04.2022
- Onboarding of new drivers
- Training in CPR/First Aid
CALL CENTER AGENT
VEYO
05.2021 - 11.2021
- Assisted medicaid members with scheduling medical transportation for their daily appointments
FRONT OFFICE SUPERVISOR
EYE PHYSICIANS & SURGEONS OF ARIZONA
03.2016 - 04.2017
- Ensured daily Front office and Billing Operations run smoothly and efficiently for multiple locations
- Organized Schedules for Front Office and Billing Staff
- Monitored Front Office and Billing Performance
- Monitored and Assigns Front Office and Billing Duties
- Sign off on daily task list
- Conducted Staff meetings
- Conducted Employee Reviews
- Managed Front Office and Billing Lunches
- Addressed patient concerns and mediates conflict/problems
- Provided Support/Training to Front office and Billing staff
- Promoted positive interpersonal relationships with fellow employees, physicians, and patients
- Complied at all times with all HIPAA Policies and Procedures
- Adhered to all internal compliance policies as well as to federal, state, and local regulations as they apply to this job
SCHEDULE SPECIALIST
EYE PHYSICIANS & SURGEONS OF ARIZONA
09.2015 - 09.2015
- Manage the schedule for 6 doctors and 7 locations
- Provide training for new and existing employees
- Manage outgoing referrals to other specialist
- Calling patients to adjust appointments for efficient clinic flow
- Following up with patients to make sure they are being treated in a timely manner at the doctors request
- Updating database with new referring doctor information
- Overseeing schedule daily to ensure there are no errors
FRONT OFFICE TEAM LEAD
EYE PHYSICIANS & SURGEONS OF ARIZONA
08.2015 - 08.2015
- Oversee the front office staff and clinic efficiency
- Provided training for new and existing employees on new programs
- Provided excellent customer service to all patients/customers
- Translate (Spanish) for the staff and for the doctors
FRONT OFFICE RECEPTIONIST
EYE PHYSICIANS & SURGEONS OF ARIZONA
11.2008 - 07.2015
- Obtain Referrals, Eligibility, Authorizations
- Receiving and sending medical records via fax, mail and email
- Review and sort charts after the doctors completed inquiries; prepare medical records requests
- Prioritize and manage multiple projects, and follow through on issues in a timely manner
- Answering phones and direct all incoming calls to appropriate department promptly and efficiently
- Register new patients and schedule them for consultations following scheduling guidelines
- Schedule establish patients following scheduling guidelines
- Check In and Check Out patients
- Calling patients about No Show appointments, Reschedules and Recalls
- Collecting Copay, Coinsurance and deductibles
Education
CERTIFIED PATIENT SERVICE SPECIALIST -
01.2016
GED -
WILSON HIGH SCHOOL
01-2003
Skills
- Front office duties
- Patient registration
- Mail handling
- Record keeping
- Scheduling
- Patient flow management
- Inventory Management
- Copay calculations
- Multitasking
- Office policies and procedures
- Bilingual English/Spanish
- Microsoft Windows
- Microsoft Word
- Microsoft Publisher
- Professional communication
- Medical database management
References
UPON REQUEST
Timeline
SUPERVISOR
CLEAR VISION OPHTHALMOLOGY
05.2022 - Current
PARTNER SUPPORT SPECIALIST * SUPERVISOR
VEYO
11.2021 - 04.2022
CALL CENTER AGENT
VEYO
05.2021 - 11.2021
FRONT OFFICE SUPERVISOR
EYE PHYSICIANS & SURGEONS OF ARIZONA
03.2016 - 04.2017
SCHEDULE SPECIALIST
EYE PHYSICIANS & SURGEONS OF ARIZONA
09.2015 - 09.2015
FRONT OFFICE TEAM LEAD
EYE PHYSICIANS & SURGEONS OF ARIZONA
08.2015 - 08.2015
FRONT OFFICE RECEPTIONIST
EYE PHYSICIANS & SURGEONS OF ARIZONA
11.2008 - 07.2015
CERTIFIED PATIENT SERVICE SPECIALIST -
GED -
WILSON HIGH SCHOOL